Just Installed game from steam, get 'unexpected error' when starting the game

Anything that prevents you from playing the game properly. Do you have issues playing for the game, downloading it or successfully running it on your computer? Let us know here.
Post Reply
BigDaddyC
Manual Inserter
Manual Inserter
Posts: 2
Joined: Sat Oct 12, 2019 4:44 pm
Contact:

Just Installed game from steam, get 'unexpected error' when starting the game

Post by BigDaddyC »

Running latest version of game, fresh install from steam. Attached log files below.

Code: Select all

0.001 2019-10-12 17:28:07; Factorio 0.17.69 (build 47194, win64, steam)
   0.001 Operating system: Windows 10 (version 1809) 
   0.003 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.003 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.003 Write data path: C:/Users/adcliffo/AppData/Roaming/Factorio [810490/975624MB]
   0.003 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.011 System info: [CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 8 cores, RAM: 5861/32628 MB, page: 5761/37492 MB, virtual: 4338/134217727 MB, extended virtual: 0 MB]
   0.013 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.022 Available displays: 1
   0.022  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 530 {0x05, [0,0], 3840x2160, 32bit, 60Hz}
   0.147 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
   0.494 Initialised Direct3D[0]: NVIDIA GeForce GTX 960M ; id: 10de-139b; driver: nvd3dumx.dll 10.18.13.5894
   0.494   D3D Feature Level: 11.0, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
   0.494   [Local Video Memory] Budget: 1696MB, CurrentUsage: 0MB, Reservation: 0/898MB
   0.494   [Non-Local Vid.Mem.] Budget: 14682MB, CurrentUsage: 0MB, Reservation: 0/7749MB
   0.494   Tiled resources: Tier 1
   0.494   Unified Memory Architecture: No
   0.494   BGR 565 Supported: Yes
   0.494   MaximumFrameLatency: 3, GPUThreadPriority: 0
   0.494 Graphics settings preset: high
   0.494   Dedicated video memory size 1995 MB
   0.535 Desktop composition is active.
   0.535 Graphics options: [Graphics quality: high] [Video memory usage: high] [Light scale: 25%] [DXT: high-quality] [Color: 32bit]
   0.535                   [Max threads (load/render): 32/8] [Max texture size: 0] [Tex.Stream.: 1] [Rotation quality: low] [Other: STDC]
   0.569 DSound: Starting _dsound_update thread
   0.569 DSound: Enter _dsound_update; tid=11480
   0.670 Error CrashHandler.cpp:603: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-yogpxy\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\logger.cpp (537): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\logger.cpp (544): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\crashhandler.cpp (184): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\crashhandler.cpp (612): CrashHandler::SignalHandler
minkernel\crts\ucrt\src\appcrt\misc\exception_filter.cpp (219): _seh_filter_exe
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (304): `__scrt_common_main_seh'::`1'::filt$0
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF622D54E98)
00007FF622D54E98 (Factorio): (filename not available): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9DDB2477F)
00007FF9DDB2477F (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9DDA84BEF)
00007FF9DDA84BEF (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9DDB234EE)
00007FF9DDB234EE (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF98AABB197)
00007FF98AABB197 (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF98AA33359)
00007FF98AA33359 (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9D5D6D0C5)
00007FF9D5D6D0C5 (d3d11): (filename not available): D3D11CoreCreateDevice
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9D8358AE9)
00007FF9D8358AE9 (dxgi): (filename not available): DXGIDeclareAdapterRemovalSupport
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9D8339B56)
00007FF9D8339B56 (dxgi): (filename not available): CompatString
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9D83249DF)
00007FF9D83249DF (dxgi): (filename not available): DXGIReportAdapterConfiguration
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9A315B7A3)
00007FF9A315B7A3 (gameoverlayrenderer64): (filename not available): OverlayHookD3D3
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\dx11\graphicsinterfacedx11.cpp (1753): GraphicsInterfaceDX11::swapBuffers
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\sdlwindow.cpp (296): SDLWindow::swap
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\loadingsplashscreen.cpp (111): LoadingSplashScreen::render
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\loadingsplashscreen.cpp (44): LoadingSplashScreen::LoadingSplashScreen
c:\cygwin64\tmp\factorio-build-yogpxy\src\globalcontext.cpp (480): GlobalContext::init
c:\cygwin64\tmp\factorio-build-yogpxy\src\mainloop.cpp (270): MainLoop::run
c:\cygwin64\tmp\factorio-build-yogpxy\src\main.cpp (1362): wmain
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9DD6C7974)
00007FF9DD6C7974 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9DDAEA271)
00007FF9DDAEA271 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
   2.989 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
   2.989 C:\WINDOWS\SYSTEM32\ntdll.dll
   2.989 C:\WINDOWS\System32\KERNEL32.DLL
   2.990 C:\WINDOWS\System32\KERNELBASE.dll
   2.990 C:\WINDOWS\System32\SYSFER.DLL
   2.990 C:\WINDOWS\System32\ADVAPI32.dll
   2.990 C:\WINDOWS\System32\msvcrt.dll
   2.990 C:\WINDOWS\System32\sechost.dll
   2.990 C:\WINDOWS\System32\RPCRT4.dll
   2.990 C:\WINDOWS\System32\WLDAP32.dll
   2.990 C:\WINDOWS\System32\ucrtbase.dll
   2.990 C:\WINDOWS\System32\GDI32.dll
   2.990 C:\WINDOWS\System32\gdi32full.dll
   2.990 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
   2.990 C:\WINDOWS\System32\msvcp_win.dll
   2.990 C:\WINDOWS\System32\SHELL32.dll
   2.990 C:\WINDOWS\System32\USER32.dll
   2.990 C:\WINDOWS\System32\win32u.dll
   2.990 C:\WINDOWS\System32\cfgmgr32.dll
   2.990 C:\WINDOWS\System32\ole32.dll
   2.990 C:\WINDOWS\System32\shcore.dll
   2.990 C:\WINDOWS\System32\combase.dll
   2.990 C:\WINDOWS\System32\windows.storage.dll
   2.990 C:\WINDOWS\System32\bcryptPrimitives.dll
   2.990 C:\WINDOWS\System32\profapi.dll
   2.990 C:\WINDOWS\System32\PSAPI.DLL
   2.990 C:\WINDOWS\System32\powrprof.dll
   2.990 C:\WINDOWS\System32\SHLWAPI.dll
   2.990 C:\WINDOWS\System32\kernel.appcore.dll
   2.990 C:\WINDOWS\System32\IMM32.dll
   2.990 C:\WINDOWS\SYSTEM32\WINMM.dll
   2.990 C:\WINDOWS\System32\OLEAUT32.dll
   2.990 C:\WINDOWS\System32\cryptsp.dll
   2.991 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.678_none_36a2343561afec8d\gdiplus.dll
   2.991 C:\WINDOWS\System32\WS2_32.dll
   2.991 C:\WINDOWS\System32\CRYPT32.dll
   2.991 C:\WINDOWS\System32\MSASN1.dll
   2.991 C:\WINDOWS\System32\WINTRUST.dll
   2.991 C:\WINDOWS\SYSTEM32\winmmbase.dll
   2.991 C:\WINDOWS\System32\imagehlp.dll
   2.991 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
   2.991 C:\WINDOWS\SYSTEM32\VERSION.dll
   2.991 C:\WINDOWS\SYSTEM32\DSOUND.dll
   2.991 C:\Program Files\Avecto\Privilege Guard Client\PGHook.dll
   2.991 C:\WINDOWS\system32\rsaenh.dll
   2.991 C:\WINDOWS\System32\bcrypt.dll
   2.991 C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
   2.991 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
   2.991 C:\Program Files (x86)\Steam\steamclient64.dll
   2.991 C:\WINDOWS\System32\SETUPAPI.dll
   2.991 C:\Program Files (x86)\Steam\tier0_s64.dll
   2.992 C:\Program Files (x86)\Steam\vstdlib_s64.dll
   2.992 C:\WINDOWS\SYSTEM32\MSWSOCK.dll
   2.992 C:\WINDOWS\SYSTEM32\Secur32.dll
   2.992 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
   2.992 C:\WINDOWS\system32\uxtheme.dll
   2.992 C:\WINDOWS\SYSTEM32\dxgi.dll
   2.992 C:\WINDOWS\SYSTEM32\d3d11.dll
   2.992 C:\WINDOWS\SYSTEM32\d3d9.dll
   2.992 C:\WINDOWS\SYSTEM32\dwmapi.dll
   2.992 C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll
   2.992 C:\WINDOWS\System32\MSCTF.dll
   2.992 C:\Program Files\WIDCOMM\Bluetooth Software\btmmhook.dll
   2.992 C:\WINDOWS\SYSTEM32\TextInputFramework.dll
   2.992 C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
   2.992 C:\WINDOWS\SYSTEM32\CoreMessaging.dll
   2.993 C:\WINDOWS\SYSTEM32\ntmarta.dll
   2.993 C:\WINDOWS\SYSTEM32\wintypes.dll
   2.993 C:\WINDOWS\system32\Oleacc.dll
   2.993 C:\WINDOWS\System32\clbcatq.dll
   2.993 C:\WINDOWS\system32\explorerframe.dll
   2.993 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
   2.993 C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
   2.993 C:\WINDOWS\SYSTEM32\igd10iumd64.dll
   2.993 C:\WINDOWS\SYSTEM32\ncrypt.dll
   2.993 C:\WINDOWS\SYSTEM32\NTASN1.dll
   2.993 C:\WINDOWS\SYSTEM32\igc64.dll
   2.993 C:\WINDOWS\SYSTEM32\dcomp.dll
   2.994 C:\WINDOWS\System32\MMDevApi.dll
   2.994 C:\WINDOWS\System32\DEVOBJ.dll
   2.994 C:\WINDOWS\System32\PROPSYS.dll
   2.994 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
   2.994 C:\WINDOWS\SYSTEM32\AVRT.dll
   2.994 C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
   2.994 C:\Windows\System32\Windows.UI.dll
   2.994 C:\Windows\System32\InputHost.dll
   2.994 C:\Windows\System32\twinapi.appcore.dll
   2.994 C:\Windows\System32\d2d1.dll
   2.994 C:\Windows\System32\RMCLIENT.dll
   2.994 Error Util.cpp:97: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
   8.396 Error CrashHandler.cpp:245: Heap validation: success.
   8.399 Creating crash dump.
   8.711 CrashDump success

posila
Factorio Staff
Factorio Staff
Posts: 5201
Joined: Thu Jun 11, 2015 1:35 pm
Contact:

Re: Just Installed game from steam, get 'unexpected error' when starting the game

Post by posila »

Hello, try to update your graphics driver, please. https://www.nvidia.com/Download/driverR ... 2009/en-us

Post Reply

Return to “Technical Help”