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Not receiving website key

Posted: Wed Sep 11, 2019 10:47 pm
by AmusedMachine
I don’t think this is the right place to post this but I could not find a better place and I really need the attention of the dev team.

Two nights ago I purchased a Factorio website key, and I still have not received it. The next morning I sent an email to support@factorio.com detailing my issue and providing evidence that I did purchase the game. I have gotten no reply. Am I ever going to receive my game or should I just give up and try to get a refund?

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:02 am
by Loewchen
Did you buy the game through the humble widget on factorio.com? If not, we're did you buy it?

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:06 am
by AmusedMachine
From here:
https://factorio.com/buy

It then took me to this page:
Factorio- Humble bundle purchase.png
Factorio- Humble bundle purchase.png (58.6 KiB) Viewed 169 times
Does that help? is something wrong?

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:11 am
by Loewchen
Did you check your spam folder?

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:13 am
by AmusedMachine
Yes

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:24 am
by Klonan
AmusedMachine wrote:
Wed Sep 11, 2019 10:47 pm
The next morning I sent an email to support@factorio.com detailing my issue and providing evidence that I did purchase the game. I have gotten no reply. Am I ever going to receive my game or should I just give up and try to get a refund?
Hi,

I can't find any email in the inbox from you,
Can you send another?

Are you sure you typed the recipient email right?

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:31 am
by AmusedMachine
Is this the correct email?

Re: Not receiving website key

Posted: Thu Sep 12, 2019 7:32 am
by Klonan
AmusedMachine wrote:
Thu Sep 12, 2019 7:31 am
Is this the correct email?
I have found it now in the spam inbox, sorry!

Re: Not receiving website key

Posted: Thu Sep 12, 2019 8:19 am
by AmusedMachine
Thats okay, it happens to everyone. Thank you so much for dealing with me so quickly. I have played the demo a few times and really enjoyed it, so congrats on making a great game. :D