Game doesn´t start V0.17.23

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Drandus
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Manual Inserter
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Joined: Tue Apr 02, 2019 9:35 am
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Game doesn´t start V0.17.23

Post by Drandus »

Hello,
i just bought the game but it wont start from the Steam launcher.
I get instant the error " Unexpected error occurred"

Code: Select all

   0.000 2019-04-02 11:42:35; Factorio 0.16.51 (build 36654, win64, steam)
   0.000 Operating system: Windows 7 Service Pack 1
   0.001 Program arguments: "F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe" "force-opengl" 
   0.001 Read data path: F:/SteamLibrary/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/Willibald/AppData/Roaming/Factorio [14925/114370MB]
   0.001 Binaries path: F:/SteamLibrary/steamapps/common/Factorio/bin
   0.010 System info: [CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz, 4 cores, RAM: 3486/7620 MB, page: 4636/15239 MB, virtual: 173/8388607 MB, extended virtual: 0 MB]
   0.010 Display options: [FullScreen: 1] [VSync: 0] [UIScale: system (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: de]
   0.011 Available display adapters: 2
   0.011  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 1050 Ti {0x05, [0,0], 1920x1080, 32bit, 59Hz}
   0.011  [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 1050 Ti {0x01, [1920,0], 1920x1080, 32bit, 59Hz}
   0.012 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.109 Initialised Direct3D:[0] NVIDIA GeForce GTX 1050 Ti; driver: nvd3dumx.dll 23.21.13.9135
   0.112   Video memory size (dedicated video/dedicated system/shared system/available): 3998/0/3554/3449 MB
   0.139 DSound: Starting _dsound_update thread
   0.140 DSound: Enter _dsound_update; tid=3468
   0.140 Device reset internal.
   0.140 Error CrashHandler.cpp:373: Exception Code: c0000005, Address: 0x000000017ffd0004
ModuleBase: 0x000000013fc30000, ImageSize: 013d9000, RelativeAddress: 403a0004
   0.140 Error CrashHandler.cpp:379: Access Violation: Write at address 00000001800191F4
   0.140 Error CrashHandler.cpp:393: Exception Context:
rax=00000000067af728, rbx=0000000005fb99d0, rcx=0000000006263f00,
rdx=0000000140eef1d0, rsi=0000000140eef1d0, rdi=0000000006263f00,
rip=000000017ffd0004, rsp=00000000067af6d0, rbp=00000000067af8b0,
 r8=0000000000000000,  r9=0000000140eef1d0, r10=0000000000000000,
r11=0000000000000246, r12=0000000000000000, r13=0000000005d5bf80,
r14=00000000033d86c0, r15=0000000003499400
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-rlyqnq\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\logger.cpp (408): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\logger.cpp (521): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\crashhandler.cpp (169): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\crashhandler.cpp (420): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000076EEB990)
0000000076EEB990 (kernel32): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770FA0B8)
00000000770FA0B8 (ntdll): (filename not available): EtwEventSetInformation
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000077088008)
0000000077088008 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000000007709905D)
000000007709905D (ntdll): (filename not available): RtlDecodePointer
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000077088C0F)
0000000077088C0F (ntdll): (filename not available): RtlUnwindEx
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770BD948)
00000000770BD948 (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 000000017FFD0004)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 000000017FFD0004)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 000000017FFD0004)
000000017FFD0004 ((module-name not available)): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: FFFFFFFFFFFFFFFE)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: FFFFFFFFFFFFFFFE)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: FFFFFFFFFFFFFFFE)
FFFFFFFFFFFFFFFE ((module-name not available)): (filename not available): (function-name not available)
Stack trace logging done
   1.710 Include minidump in crash report.
   1.710 F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe
   1.710 C:\Windows\SYSTEM32\ntdll.dll
   1.710 C:\Windows\system32\kernel32.dll
   1.710 C:\Windows\system32\KERNELBASE.dll
   1.710 F:\SteamLibrary\steamapps\common\Factorio\bin\x64\steam_api64.dll
   1.710 C:\Windows\system32\ADVAPI32.dll
   1.710 C:\Windows\system32\msvcrt.dll
   1.710 C:\Windows\SYSTEM32\sechost.dll
   1.710 C:\Windows\system32\RPCRT4.dll
   1.710 C:\Windows\system32\SHELL32.dll
   1.710 C:\Windows\system32\SHLWAPI.dll
   1.710 C:\Windows\system32\GDI32.dll
   1.710 C:\Windows\system32\USER32.dll
   1.710 C:\Windows\system32\LPK.dll
   1.710 C:\Windows\system32\USP10.dll
   1.710 C:\Windows\system32\WLDAP32.dll
   1.710 C:\Windows\system32\ole32.dll
   1.710 C:\Windows\system32\WINMM.dll
   1.710 C:\Windows\system32\PSAPI.DLL
   1.710 C:\Windows\system32\OPENGL32.dll
   1.710 C:\Windows\system32\GLU32.dll
   1.710 C:\Windows\system32\DDRAW.dll
   1.710 C:\Windows\system32\DCIMAN32.dll
   1.710 C:\Windows\system32\SETUPAPI.dll
   1.710 C:\Windows\system32\CFGMGR32.dll
   1.710 C:\Windows\system32\OLEAUT32.dll
   1.710 C:\Windows\system32\DEVOBJ.dll
   1.710 C:\Windows\system32\dwmapi.dll
   1.710 C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.19061_none_2b299db671e86e03\gdiplus.dll
   1.710 C:\Windows\system32\IMM32.dll
   1.710 C:\Windows\system32\MSCTF.dll
   1.710 C:\Windows\system32\IPHLPAPI.DLL
   1.710 C:\Windows\system32\NSI.dll
   1.710 C:\Windows\system32\WINNSI.DLL
   1.710 C:\Windows\system32\WS2_32.dll
   1.710 C:\Windows\system32\CRYPT32.dll
   1.710 C:\Windows\system32\MSASN1.dll
   1.710 C:\Windows\system32\DSOUND.dll
   1.710 C:\Windows\system32\POWRPROF.dll
   1.710 C:\Windows\system32\VERSION.dll
   1.710 E:\Steam\gameoverlayrenderer64.dll
   1.710 C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
   1.710 C:\Windows\system32\secur32.dll
   1.710 C:\Windows\system32\SSPICLI.DLL
   1.710 C:\Windows\system32\profapi.dll
   1.710 E:\Steam\steamclient64.dll
   1.710 C:\Windows\system32\imagehlp.dll
   1.710 E:\Steam\tier0_s64.dll
   1.710 E:\Steam\vstdlib_s64.dll
   1.710 C:\Windows\system32\MSWSOCK.dll
   1.710 C:\Windows\system32\cryptbase.dll
   1.710 C:\Windows\System32\wshtcpip.dll
   1.710 C:\Windows\system32\d3d9.dll
   1.710 C:\Windows\system32\d3d8thk.dll
   1.710 C:\Windows\system32\uxtheme.dll
   1.710 C:\Windows\system32\nvd3dumx.dll
   1.710 C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll
   1.710 C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
   1.711 C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
   1.711 C:\Windows\system32\nvspcap64.dll
   1.711 C:\Windows\system32\ntmarta.dll
   1.711 C:\Windows\system32\WINTRUST.DLL
   1.711 C:\Windows\system32\CRYPTSP.dll
   1.711 C:\Windows\system32\rsaenh.dll
   1.711 C:\Windows\system32\ncrypt.dll
   1.711 C:\Windows\system32\bcrypt.dll
   1.711 C:\Windows\system32\bcryptprimitives.dll
   1.711 C:\Windows\system32\d3dx9_43.dll
   1.711 C:\Windows\system32\WindowsCodecs.dll
   1.711 C:\Windows\system32\CLBCatQ.DLL
   1.711 C:\Windows\System32\MMDevApi.dll
   1.711 C:\Windows\System32\PROPSYS.dll
   1.711 C:\Windows\system32\AUDIOSES.DLL
   1.711 C:\Windows\system32\avrt.dll
   1.711 Error Util.cpp:67: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
  16.757 Error CrashHandler.cpp:227: Heap validation: success.
  16.758 Creating crash dump.
  16.858 CrashDump success
 

posila
Factorio Staff
Factorio Staff
Posts: 5201
Joined: Thu Jun 11, 2015 1:35 pm
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Re: Game doesn´t start V0.17.23

Post by posila »

Hello, try to disable RivaTuner Statistics Server for Factorio (it's a service usually used by MSI Afterburner).
Alternativelly, you could try to switch to experimental update (the log says you have 0.16.51 - which is the latest stable version; go to Factorio properties in Steam Library, switch to Betas tab and select "0.17.x" from list of betas), but beware the experimental updates might be quite unstable.

Drandus
Manual Inserter
Manual Inserter
Posts: 2
Joined: Tue Apr 02, 2019 9:35 am
Contact:

Re: Game doesn´t start V0.17.23

Post by Drandus »

Thank´s that worked ;)

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