[Solved][0.16.51] Crash after loading to main menu

[BlazeDrill]

Crash occurs after fully loading into the main menu. Crash first occurred when the game had not been updated, or i think so cause after crashing back to the desktop the game showed a downloading progress % in the name in my steam library. Since then it has continued to do so since. I reinstalled once and restarted my computer once. Error messages seemed to be pointing to .dll files so I ran Advanced System Care to see if it would fix the files maybe.

Google Drive Link

In this log file it shows "KERNELBASE.dll" not working but previously before it was showing this "RTWorkQ.DLL" one having the issues causing the game to crash.

Also since the crash report mentions it. No mods were used. And there isn't a save file because this crashed before even loading any of the save files.

Thank you for taking a look and helping.

[Loewchen]

Code: Select all

   0.074 2018-11-05 16:50:58; Factorio 0.16.51 (build 36654, win64, steam)
   0.074 Operating system: Windows 10 (version 1803) 
   0.087 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.087 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.087 Write data path: C:/Users/Blaze/AppData/Roaming/Factorio [545650/1907162MB]
   0.087 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.284 System info: [CPU: AMD FX(tm)-8320 Eight-Core Processor           , 8 cores, RAM: 3428/12254 MB, page: 4137/42974 MB, virtual: 4324/134217727 MB, extended virtual: 0 MB]
   0.627 Display options: [FullScreen: 1] [VSync: 0] [UIScale: system (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.709 Available display adapters: 2
   0.709  [0]: \\.\DISPLAY1 - AMD Radeon (TM) R7 360 Series {0x05, [0,0], 1920x1080, 32bit, 59Hz}
   0.712  [16]: \\.\DISPLAY17 - AMD Radeon R7 240 {0x01, [1920,0], 1600x900, 32bit, 60Hz}
   0.715 Create display on adapter 0. Size 1280x720 at position [310, 162].
   1.173 Initialised Direct3D:[0] AMD Radeon (TM) R7 360 Series; driver: aticfx64.dll 24.20.11021.1000
   1.182   Video memory size (dedicated video/dedicated system/shared system/available): 2024/0/6127/4088 MB
   2.663 DSound: Starting _dsound_update thread
   2.663 DSound: Enter _dsound_update; tid=9912
   2.664 Device reset internal.
   2.712 Desktop composition is active.
   2.712 Graphics settings preset: high
   2.713 Graphics options: [Graphics quality: normal] [Video memory usage: low] [Light scale: 25%] [DXT: false] [Shader: 1]
   2.713                   [Parallel sprite loading: 1] [Max texture size: 0/8192] [Bmp cache: 0] [Sprite slicing: 1] [Low quality rotation: 0]
   5.482 Loading mod core 0.0.0 (data.lua)
   6.024 Loading mod base 0.16.51 (data.lua)
   9.309 Loading mod base 0.16.51 (data-updates.lua)
   9.473 Checksum for core: 840319042
   9.473 Checksum of base: 3323233190
  11.264 Loading sounds...
  30.571 Info PlayerData.cpp:67: Local player-data.json unavailable
  30.571 Info PlayerData.cpp:70: Cloud player-data.json available, timestamp 1539130973
  31.217 Loaded shader file C:/Program Files (x86)/Steam/steamapps/common/Factorio/data/core/graphics/shaders/game.cso
  31.223 Loaded shader file C:/Program Files (x86)/Steam/steamapps/common/Factorio/data/core/graphics/shaders/zoom-to-world.cso
  31.257 Loaded shader file C:/Program Files (x86)/Steam/steamapps/common/Factorio/data/core/graphics/shaders/alpha-mask.cso
  31.323 Initial atlas bitmap size is 16384
  31.324 Created atlas bitmap 16384x615 [none]
  31.324 Created atlas bitmap 12078x111 [shadow]
  31.325 Created atlas bitmap 8192x1500 [mipmap]
  31.325 Created atlas bitmap 8192x800 [mipmap, smoke]
  31.329 Created atlas bitmap 8192x2376 [linear-minification, mipmap, terrain]
  31.330 Created atlas bitmap 8192x1036 [no-crop, trilinear-filtering, icon, light]
  31.331 Created atlas bitmap 8192x238 [alpha-mask]
 146.511 Sprites loaded
 146.511 Convert atlas 8192x1500 to: mipmap 
 146.579 Convert atlas 8192x800 to: mipmap 
 146.618 Convert atlas 8192x2376 to: min-linear 
 146.732 Convert atlas 8192x1036 to: trilinear-filtering 
 146.786 Convert atlas 8192x238 to: alpha-mask
 146.927 Custom inputs active: 0
 147.193 Factorio initialised
 147.833 Error CrashHandler.cpp:373: Exception Code: c06d007e, Address: 0x00007ff96878a388
ModuleBase: 0x00007ff629e70000, ImageSize: 013d9000, RelativeAddress: 3e91a388
 147.833 Error CrashHandler.cpp:393: Exception Context:
rax=00007ff96ba8aa65, rbx=0000000000000000, rcx=00007ff9ac662e4b,
rdx=0000000000000000, rsi=00007ff939a54418, rdi=0000000000000000,
rip=00007ff96878a388, rsp=000000b4e98f8840, rbp=000000b4e98f8998,
 r8=00000248ba23e040,  r9=00007ff93c18ef98, r10=00000248ba23e040,
r11=00000248d4f9b010, r12=0000000000000000, r13=00007ff939a895a0,
r14=00007ff939a89578, r15=00007ff939a54830
 147.833 Crashed in C:\WINDOWS\System32\KERNELBASE.dll (0x00007ff968750000 - 0x00007ff9689c3000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-rlyqnq\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\logger.cpp (408): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\logger.cpp (521): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\crashhandler.cpp (169): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-rlyqnq\src\util\crashhandler.cpp (420): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96883BCF0)
00007FF96883BCF0 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96BAF2757)
00007FF96BAF2757 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96BADAB46)
00007FF96BADAB46 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96BAEED3D)
00007FF96BAEED3D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96BA56C86)
00007FF96BA56C86 (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96BA552CA)
00007FF96BA552CA (ntdll): (filename not available): RtlRaiseException
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96878A388)
00007FF96878A388 (KERNELBASE): (filename not available): RaiseException
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF939965287)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF939965287)
00007FF939965287 (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF9399650C6)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9399650C6)
00007FF9399650C6 (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF9398EEECB)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9398EEECB)
00007FF9398EEECB (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF9398F00F5)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9398F00F5)
00007FF9398F00F5 (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF9398E772C)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9398E772C)
00007FF9398E772C (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF9398E85E0)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9398E85E0)
00007FF9398E85E0 (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FF9398E8BE7)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9398E8BE7)
00007FF9398E8BE7 (ltc_game64-23596-747d19d): (filename not available): (function-name not available)
c:\cygwin64\tmp\factorio-build-rlyqnq\libraries\allegro\src\win\d3d_disp.cpp (2268): d3d_flip_display
c:\cygwin64\tmp\factorio-build-rlyqnq\src\mainloop.cpp (554): MainLoop::mainLoopStep
c:\cygwin64\tmp\factorio-build-rlyqnq\src\mainloop.cpp (338): MainLoop::run
c:\cygwin64\tmp\factorio-build-rlyqnq\src\main.cpp (1130): wmain
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (283): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF969D33034)
00007FF969D33034 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF96BAC1471)
00007FF96BAC1471 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
 158.872 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
 158.873 C:\WINDOWS\SYSTEM32\ntdll.dll
 158.873 C:\WINDOWS\System32\KERNEL32.DLL
 158.873 C:\WINDOWS\System32\KERNELBASE.dll
 158.873 C:\WINDOWS\System32\WLDAP32.dll
 158.873 C:\WINDOWS\System32\ucrtbase.dll
 158.873 C:\WINDOWS\System32\GDI32.dll
 158.873 C:\WINDOWS\System32\gdi32full.dll
 158.873 C:\WINDOWS\System32\msvcp_win.dll
 158.873 C:\WINDOWS\System32\USER32.dll
 158.873 C:\WINDOWS\System32\win32u.dll
 158.873 C:\WINDOWS\System32\ole32.dll
 158.873 C:\WINDOWS\System32\combase.dll
 158.873 C:\WINDOWS\System32\RPCRT4.dll
 158.873 C:\WINDOWS\System32\bcryptPrimitives.dll
 158.873 C:\WINDOWS\System32\sechost.dll
 158.873 C:\WINDOWS\System32\PSAPI.DLL
 158.873 C:\WINDOWS\System32\SHELL32.dll
 158.873 C:\WINDOWS\SYSTEM32\WINMM.dll
 158.873 C:\WINDOWS\System32\msvcrt.dll
 158.873 C:\WINDOWS\SYSTEM32\OPENGL32.dll
 158.873 C:\WINDOWS\System32\cfgmgr32.dll
 158.873 C:\WINDOWS\System32\ADVAPI32.dll
 158.873 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.376_none_2c2e8d1c8af6f770\gdiplus.dll
 158.873 C:\WINDOWS\System32\shcore.dll
 158.873 C:\WINDOWS\System32\windows.storage.dll
 158.873 C:\WINDOWS\System32\shlwapi.dll
 158.873 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
 158.873 C:\WINDOWS\System32\kernel.appcore.dll
 158.873 C:\WINDOWS\System32\profapi.dll
 158.873 C:\WINDOWS\System32\powrprof.dll
 158.873 C:\WINDOWS\System32\FLTLIB.DLL
 158.873 C:\WINDOWS\System32\IMM32.dll
 158.873 C:\WINDOWS\SYSTEM32\GLU32.dll
 158.873 C:\WINDOWS\System32\WS2_32.dll
 158.873 C:\WINDOWS\System32\CRYPT32.dll
 158.873 C:\WINDOWS\System32\MSASN1.dll
 158.873 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
 158.873 C:\WINDOWS\SYSTEM32\VERSION.dll
 158.874 C:\WINDOWS\SYSTEM32\DSOUND.dll
 158.874 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
 158.874 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
 158.874 C:\WINDOWS\SYSTEM32\secur32.dll
 158.874 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
 158.874 C:\Program Files (x86)\Steam\steamclient64.dll
 158.874 C:\WINDOWS\System32\imagehlp.dll
 158.874 C:\WINDOWS\System32\SETUPAPI.dll
 158.874 C:\WINDOWS\System32\OLEAUT32.dll
 158.874 C:\WINDOWS\SYSTEM32\MSWSOCK.dll
 158.874 C:\Program Files (x86)\Steam\tier0_s64.dll
 158.874 C:\Program Files (x86)\Steam\vstdlib_s64.dll
 158.874 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
 158.874 C:\WINDOWS\system32\d3d9.dll
 158.874 C:\WINDOWS\SYSTEM32\dwmapi.dll
 158.874 C:\WINDOWS\system32\uxtheme.dll
 158.874 C:\WINDOWS\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\aticfx64.dll
 158.874 C:\WINDOWS\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\atiu9p64.dll
 158.874 C:\WINDOWS\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\atiumd64.dll
 158.874 C:\WINDOWS\System32\DriverStore\FileRepository\c0329759.inf_amd64_379f06e83dab0e48\B329716\atiumd6a.dll
 158.874 C:\WINDOWS\SYSTEM32\amdihk64.dll
 158.874 C:\WINDOWS\SYSTEM32\detoured.dll
 158.874 C:\WINDOWS\System32\MSCTF.dll
 158.874 C:\Users\Blaze\AppData\Local\Plays-ltc\0.45.0\ltc_help64-23596-747d19d.dll
 158.874 C:\WINDOWS\System32\WINTRUST.dll
 158.874 C:\WINDOWS\SYSTEM32\TextInputFramework.dll
 158.874 C:\WINDOWS\SYSTEM32\CoreMessaging.dll
 158.874 C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
 158.874 C:\WINDOWS\SYSTEM32\ntmarta.dll
 158.874 C:\WINDOWS\SYSTEM32\wintypes.dll
 158.874 C:\WINDOWS\system32\d3dx9_43.dll
 158.874 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
 158.874 C:\WINDOWS\System32\clbcatq.dll
 158.874 C:\WINDOWS\System32\MMDevApi.dll
 158.875 C:\WINDOWS\System32\DEVOBJ.dll
 158.875 C:\WINDOWS\System32\PROPSYS.dll
 158.875 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
 158.875 C:\WINDOWS\SYSTEM32\AVRT.dll
 158.875 C:\Windows\System32\Windows.UI.dll
 158.875 C:\Windows\System32\InputHost.dll
 158.875 C:\WINDOWS\System32\CRYPTSP.dll
 158.875 C:\WINDOWS\system32\rsaenh.dll
 158.875 C:\WINDOWS\SYSTEM32\bcrypt.dll
 158.875 C:\WINDOWS\SYSTEM32\gpapi.dll
 158.875 C:\Windows\System32\cryptnet.dll
 158.875 C:\WINDOWS\SYSTEM32\WINNSI.DLL
 158.875 C:\WINDOWS\System32\NSI.dll
 158.875 C:\Users\Blaze\AppData\Local\Plays-ltc\0.45.0\ltc_game64-23596-747d19d.dll
 158.875 C:\WINDOWS\SYSTEM32\MFPlat.DLL
 158.875 C:\WINDOWS\SYSTEM32\dxva2.dll
 158.875 C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
 158.875 Error Util.cpp:67: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
 163.513 Uploading log file
 163.572 Error CrashHandler.cpp:227: Heap validation: success.
 163.575 Creating crash dump.
 167.052 CrashDump success

You are using PlaysTV or raptr which cause the crash.

[BlazeDrill]

Oh dang. It was working for the last couple of weeks I don't know why it was causing that issue now. Tested and clossing Plays.Tv does fix the issue.

Thank you very much.