Just bought the game, crash on startup.

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tmr19
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Just bought the game, crash on startup.

Post by tmr19 »

Hey everyone, I've just bought the game and can't open without it crashing upon hitting the initial loading screen.

Code: Select all

   0.000 2018-06-07 21:15:00; Factorio 0.16.36 (build 36253, win64, alpha)
   0.000 Operating system: Windows 10 (build 17134) 
   0.001 Program arguments: "D:\Factorio\bin\x64\factorio.exe" 
   0.001 Read data path: D:/Factorio/data
   0.001 Write data path: C:/Users/tmr19/AppData/Roaming/Factorio [347544/952851MB]
   0.001 Binaries path: D:/Factorio/bin
   0.005 System info: [CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 8 cores, RAM: 3310/8151 MB, page: 4860/15831 MB, virtual: 4247/134217727 MB, extended virtual: 0 MB]
   0.006 Display options: [FullScreen: 1] [VSync: 0] [UIScale: system (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.006 Available display adapters: 1
   0.006  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 1080 {0x05, [0,0], 1920x1080, 32bit, 144Hz}
   0.006 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.096 Initialised Direct3D:[0] NVIDIA GeForce GTX 1080; driver: nvldumdx.dll 23.21.13.8813
   0.099   Video memory size (dedicated video/dedicated system/shared system/available): 8086/0/4075/4088 MB
   0.118 DSound: Starting _dsound_update thread
   0.119 DSound: Enter _dsound_update; tid=11508
   0.120 Device reset internal.
   0.122 Desktop composition is active.
   0.122 Graphics settings preset: very-high
   0.122 Graphics options: [Graphics quality: high] [Video memory usage: high] [Light scale: 25%] [DXT: false] [Shader: 1]
   0.122                   [Parallel sprite loading: 1] [Max texture size: 0/8192] [Bmp cache: 0] [Sprite slicing: 1] [Low quality rotation: 0]
   0.155 Error CrashHandler.cpp:520: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-ajnayt\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-ajnayt\src\util\logger.cpp (408): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-ajnayt\src\util\logger.cpp (510): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-ajnayt\src\util\crashhandler.cpp (169): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-ajnayt\src\util\crashhandler.cpp (529): CrashHandler::SignalHandler
d:\th\minkernel\crts\ucrt\src\appcrt\misc\exception_filter.cpp (219): _seh_filter_exe
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (299): `__scrt_common_main_seh'::`1'::filt$0
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF7632AA3D4)
00007FF7632AA3D4 (factorio): (filename not available): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFAE8CDEDCD)
00007FFAE8CDEDCD (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFAE8C46C86)
00007FFAE8C46C86 (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFAE8CDDCFE)
00007FFAE8CDDCFE (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 000000000000009F)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 000000000000009F)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 000000000000009F)
000000000000009F ((module-name not available)): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 00000193711E4BE0)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 00000193711E4BE0)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 00000193711E4BE0)
00000193711E4BE0 ((module-name not available)): (filename not available): (function-name not available)
Stack trace logging done
   1.092 Include minidump in crash report.
   1.092 D:\Factorio\bin\x64\factorio.exe
   1.092 C:\WINDOWS\SYSTEM32\ntdll.dll
   1.092 C:\WINDOWS\System32\KERNEL32.DLL
   1.092 C:\WINDOWS\System32\KERNELBASE.dll
   1.092 C:\WINDOWS\System32\WLDAP32.dll
   1.092 C:\WINDOWS\System32\ucrtbase.dll
   1.092 C:\WINDOWS\System32\GDI32.dll
   1.092 C:\WINDOWS\System32\gdi32full.dll
   1.092 C:\WINDOWS\System32\msvcp_win.dll
   1.092 C:\WINDOWS\System32\USER32.dll
   1.092 C:\WINDOWS\System32\win32u.dll
   1.092 C:\WINDOWS\System32\ole32.dll
   1.092 C:\WINDOWS\System32\combase.dll
   1.092 C:\WINDOWS\System32\RPCRT4.dll
   1.092 C:\WINDOWS\System32\bcryptPrimitives.dll
   1.092 C:\WINDOWS\System32\sechost.dll
   1.092 C:\WINDOWS\System32\PSAPI.DLL
   1.092 C:\WINDOWS\SYSTEM32\WINMM.dll
   1.092 C:\WINDOWS\System32\SHELL32.dll
   1.092 C:\WINDOWS\System32\msvcrt.dll
   1.092 C:\WINDOWS\SYSTEM32\OPENGL32.dll
   1.092 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.48_none_34799088504cf966\gdiplus.dll
   1.093 C:\WINDOWS\System32\ADVAPI32.dll
   1.093 C:\WINDOWS\System32\cfgmgr32.dll
   1.093 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
   1.093 C:\WINDOWS\System32\shcore.dll
   1.093 C:\WINDOWS\System32\windows.storage.dll
   1.093 C:\WINDOWS\SYSTEM32\GLU32.dll
   1.093 C:\WINDOWS\System32\shlwapi.dll
   1.093 C:\WINDOWS\System32\kernel.appcore.dll
   1.093 C:\WINDOWS\System32\profapi.dll
   1.093 C:\WINDOWS\System32\powrprof.dll
   1.093 C:\WINDOWS\System32\FLTLIB.DLL
   1.093 C:\WINDOWS\System32\IMM32.dll
   1.093 C:\WINDOWS\System32\WS2_32.dll
   1.093 C:\WINDOWS\System32\CRYPT32.dll
   1.093 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
   1.093 C:\WINDOWS\System32\MSASN1.dll
   1.093 C:\WINDOWS\SYSTEM32\VERSION.dll
   1.093 C:\WINDOWS\SYSTEM32\DSOUND.dll
   1.093 C:\WINDOWS\SYSTEM32\secur32.dll
   1.093 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
   1.093 C:\WINDOWS\system32\d3d9.dll
   1.093 C:\WINDOWS\SYSTEM32\dwmapi.dll
   1.093 C:\WINDOWS\system32\uxtheme.dll
   1.093 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
   1.093 C:\WINDOWS\System32\WINTRUST.DLL
   1.093 C:\WINDOWS\System32\imagehlp.dll
   1.093 C:\WINDOWS\SYSTEM32\CRYPTSP.dll
   1.093 C:\WINDOWS\system32\rsaenh.dll
   1.093 C:\WINDOWS\SYSTEM32\bcrypt.dll
   1.093 C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
   1.093 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvd3dumx.dll
   1.093 C:\WINDOWS\System32\MSCTF.dll
   1.093 C:\WINDOWS\System32\OLEAUT32.dll
   1.093 C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll
   1.093 C:\WINDOWS\SYSTEM32\TextInputFramework.dll
   1.093 C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
   1.093 C:\WINDOWS\SYSTEM32\CoreMessaging.dll
   1.093 C:\WINDOWS\SYSTEM32\ntmarta.dll
   1.093 C:\WINDOWS\SYSTEM32\wintypes.dll
   1.093 C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
   1.093 C:\WINDOWS\System32\SETUPAPI.dll
   1.093 C:\WINDOWS\system32\d3dx9_43.dll
   1.093 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
   1.093 C:\WINDOWS\System32\clbcatq.dll
   1.093 C:\WINDOWS\System32\MMDevApi.dll
   1.093 C:\WINDOWS\System32\PROPSYS.dll
   1.093 C:\WINDOWS\System32\DEVOBJ.dll
   1.093 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
   1.093 C:\WINDOWS\SYSTEM32\AVRT.dll
   1.093 C:\Windows\System32\Windows.UI.dll
   1.093 C:\Windows\System32\InputHost.dll
   1.093 Error Util.cpp:67: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
   2.409 Error CrashHandler.cpp:225: Heap validation: success.
   2.409 Creating crash dump.
   2.889 CrashDump success
This is on an i7 6700K, GTX 1080, 8GB DDR4 RAM.

Many thanks for any help :)
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posila
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Posts: 5201
Joined: Thu Jun 11, 2015 1:35 pm
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Re: Just bought the game, crash on startup.

Post by posila »

Hello, try to update or disable RivaTuner Statistics Server. If that doesn't help, please post here also factorio-dump-current.dmp from the same folder the log was in.
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tmr19
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Posts: 2
Joined: Thu Jun 07, 2018 8:15 pm
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Re: Just bought the game, crash on startup.

Post by tmr19 »

Wow, that was it :D. Thanks for the quick and helpful answer
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