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Upgrading account

Posted: Fri Aug 22, 2014 4:53 am
by Goderd345
I have been attempting to upgrade my account from the $15 account to the $25 account without any success. Every time i get to the part where I enter my credit card info and click confirm it redirects me to a page that says transaction canceled and that the payment method cannot be changed. Anyone know what's going on or how I can fix this?

Re: Upgrading account

Posted: Fri Aug 22, 2014 11:11 pm
by ssilk
Have you read the FAQs here?

Re: Upgrading account

Posted: Fri Aug 22, 2014 11:13 pm
by Goderd345
Yea, no help

Re: Upgrading account

Posted: Fri Aug 22, 2014 11:15 pm
by ssilk
Then you don't have read it. :)

Re: Upgrading account

Posted: Fri Aug 22, 2014 11:16 pm
by Goderd345
What?

Re: Upgrading account

Posted: Fri Aug 22, 2014 11:28 pm
by ssilk
This:
https://forums.factorio.com/forum/vie ... =49&t=4400
Payment/Download/Activation

Q: ?
A: https://www.factorio.com/help :)

Q: I cannot pay with X?
A: in general: avoid posting of any information about your account. You can search, if your problem already exists, but I f nothing helps: Mail to support at factorio.com, see previous question.

Re: Upgrading account

Posted: Sat Aug 23, 2014 12:03 am
by Goderd345
Like I said, I've read that already and already emailed them. Apparently only one guy knows how to do the finances though so I have to wait till the end of the week to hear back.