How to make a report - READ BEFORE POSTING

Anything that prevents you play the game properly. Do you have issues with paying for the game, downloading it or properly running it on your computer? Let us know here.
Locked
Loewchen
Global Moderator
Global Moderator
Posts: 5287
Joined: Wed Jan 07, 2015 5:53 pm
Contact:

How to make a report - READ BEFORE POSTING

Post by Loewchen » Tue Sep 05, 2017 8:39 pm

Technical Help is for issues that can be fixed on the users side, if you instead want to report a bug, read this and make a report in Bug Reports.

It is important that you provide all the necessary information so that your issue can be resolved without time consuming Question-Answer cycles.
Search first
Before making a report, try updating to the latest version, the issue might already be fixed.
Current version can be seen in the Releases board.
Make a useful title
  • start with the version number of the latest version YOU had experienced the issue with in square brackets: [0.12.22]
    Do NOT use a range of versions: [0.12.XX] or [12.19 to 12.22]
  • two things should be included in the title: What happened and in what context: Crash when setting train schedule. Bad: Game crashed
Describe the problem as best as you can
  1. What did you do?
  2. What happened?
  3. What did you expect to happen instead? It might be obvious to you, but do it anyway!
  • Write down the steps to reproduce the issue if you know them.
  • Does it happen always, once, or sometimes?
  • Be precise! When i click with the mouse on Quit in the main menu... Not: When I close the game.
Provide Attachments
If the files are too big for a direct forum attachment, post a link to a 3rd party hosting solution:
google-drive, Dropbox, WeTransfer

Good luck!

Locked

Return to “Technical Help”

Who is online

Users browsing this forum: No registered users