❗How to ask for help - READ BEFORE POSTING❗

[Loewchen]

Technical Help is for issues that can be fixed on the users side, if you want to report a bug instead, see here.

Provide all the information as requested in this topic to resolve your issue without time consuming Question-Answer cycles.

Search first

• Read the Technical Help FAQ
• Read the Known issues
• Use the advanced search, limit it to only look in the Technical help sub-forum, don't make a sentence, use keywords like: Crash, load, start, inserter, train,...

Before making a report, try updating to the latest version, the issue might already be fixed.

Make a useful title

1. Start with the version number of the latest version YOU had experienced the issue with in square brackets: [0.12.22]
   Do NOT use a range of versions: [0.12.XX] or [12.19 to 12.22]
   For issues on the Nintendo Switch add [switch] after the version: [0.12.22][switch]
2. What happened and in what context: Crash when setting train schedule. Bad: Game crashed

Describe the problem as best as you can

1. What did you do?
2. What happened?
3. What did you expect to happen instead? It might be obvious to you, but do it anyway!
4. Does it happen always, once, or sometimes?
5. If you can reproduce the issue provide the exact steps!

Be precise! When i click with the mouse on Quit in the main menu... Not: When I close the game.

Provide Attachments

• log-file for every report!
• save-file for any save file dependent issue
• mods not available on the mod portal
• screenshots, gifs, videos, anything that helps to describe the issue
• when reporting Performance problems provide the debug overlay screenshots requested there

If a file is <30MB upload it as direct forum attachment, upload bigger files to Google Drive or Dropbox instead and post a public link.

Good luck!