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Problems with buying

Posted: Sun Aug 03, 2014 5:05 am
by manofwealth
I bought the game, and gopay sent me a verification E-mail, but the page it linked to was in Czech. I translated it, but then it needed a phone number, and the only options were Czech area codes.

Here's the E-mail. Follow the link if you want.

Dear customer,

your payment for the order has been successfully completed:

Order ID: 53ddab42e4b04898d5705cdb
Order description: Factorio
Amount: 12,50 EUR
Sales point: www.factorio.com
Selected payment method: GoPay(OMNP VISA, MC)
Time/Date of generation of order: 03.08.2014 05:23
********************************************
Order status: PAID
Payment ID: 3101487337
Time/Date of crediting the payment on the seller´s account: 03.08.2014 05:26

The payment was finished by your GoPay account manofwealth@outlook.com. To check your GoPay transaction login by clicking the following link: https://www.gopay.cz/aktivace-uctu?code ... 8dae320d5f

On your bank statement there will be as a recipient GOPAY.

Thank you for using GoPay services.


In case of unexpected problems please contact our customer support at podpora@gopay.cz.

Thank you.

GoPay Team
Payments for every day.
www.gopay.cz
Safety tips:
- contact us at security@gopay.cz if you have received this email in error
- do not reveal your password to anyone, including GoPay administration
- should someone request your access data contact us immediately at security@gopay.cz
- use a strong password that does not refer to your personal information
- change your password regularly
- always use GoPay from a verified computer

************************************************************************************************************************
GOPAY is a financial institution licensed to emit electronic money according to Czech legislation.
Regulated by the Czech National Bank as an electronic money institution.
Residence: Planá 67, 370 01 České Budějovice, Czech Republic.
© 2014 Microsoft Terms Privacy & cookies Developers English (United States)

All I want is to receive the game legitimately. Since I have already paid for it, I will feel fully justified in downloading the game else ware if cannot receive it legitimately.
I hope this doesn't come by as a threat. I just really want to play your game, but I can't do to gopay.

Re: Problems with buying

Posted: Sun Aug 03, 2014 10:25 am
by FishSandwich
You'll probably want to edit your post and email support@factorio.com