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Bought the game, cant login

Posted: Sun Jun 25, 2017 1:08 pm
by KrilleD
So, my brother bought the game to play with me, but before i used to play on the pc he uses now so my Factorio username was there when he installed the game. Now he tried to make a account with the email used on his steam account and tried to logg in but then it said, Steam ID already paired with another account. I really dont know a fix for this, ANY help would be appreciated

Re: Bought the game, cant login

Posted: Sun Jun 25, 2017 1:20 pm
by Klonan
KrilleD wrote:So, my brother bought the game to play with me, but before i used to play on the pc he uses now so my Factorio username was there when he installed the game. Now he tried to make a account with the email used on his steam account and tried to logg in but then it said, Steam ID already paired with another account. I really dont know a fix for this, ANY help would be appreciated
Email me at support[at]factorio.com with your Numerical Steam ID and I can unlink the account

Re: Bought the game, cant login

Posted: Sun Jun 25, 2017 2:26 pm
by KrilleD
So the ID is my steam 64 id right? Alright

Re: Bought the game, cant login

Posted: Sun Jun 25, 2017 2:52 pm
by KrilleD
Also when u unlink the account already paired with hes steam id do he need to create a new factorio account?