Game not launching - white screen
Posted: Fri Jun 16, 2017 1:02 am
Hello,
When starting the game I see a white screen instead. Please let me know if you need more troubleshooting info. Thank you!
Log below:
0.001 2017-06-15 20:56:49; Factorio 0.14.23 (build 25374, win64, alpha)
0.002 Operating system: Windows 10 (build 15063)
0.002 Program arguments: "K:\Factorio\bin\x64\factorio.exe"
0.002 Read data path: K:/Factorio/data
0.002 Write data path: C:/Users/HAL9000/AppData/Roaming/Factorio
0.002 Binaries path: K:/Factorio/bin
0.018 System info: [CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 8 cores, RAM: 16268MB]
0.018 Display options: [FullScreen: 1] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
0.019 Available display adapters: 1
0.019 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 Ti {0x05, [0,0], 2560x1440, 32bit, 59Hz}
0.020 Create display on adapter 0. Size 1280x720 at position [630, 342].
0.161 Error CrashHandler.cpp:139: Exception Code: c0000005, Address: 0x00007ffce378fd0c
ModuleBase: 0x00007ff6eb430000, ImageSize: 01263000, RelativeAddress: f835fd0c
0.161 Error CrashHandler.cpp:149: Exception Context:
rax=0000000000000000, rbx=000000cd7e8fed10, rcx=00000208e9750d20,
rdx=00007ff6ec576fa0, rsi=0000000000000001, rdi=00000208e9749060,
rip=00007ffce378fd0c, rsp=000000cd7e8fec68, rbp=000000cd7e8ff000,
r8=0000000000000000, r9=0000000000000000, r10=00000208e9751b3c,
r11=0000000000000246, r12=0000000000000001, r13=00007ff6ec576fa0,
r14=0000000000000000, r15=0000000000000000
0.161 Crashed in C:\WINDOWS\system32\d3d9.dll (0x00007ffce3780000 - 0x00007ffce3909000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-7kf1k5\libraries\stackwalker\stackwalker.cpp (906): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-7kf1k5\src\util\logger.cpp (337): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\logger.cpp (391): Logger::logStacktrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\crashhandler.cpp (105): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\crashhandler.cpp (175): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD17206913)
00007FFD17206913 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18DA9D)
00007FFD1A18DA9D (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A176476)
00007FFD1A176476 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18A08D)
00007FFD1A18A08D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A0F9C58)
00007FFD1A0F9C58 (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18910E)
00007FFD1A18910E (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE378FD0C)
00007FFCE378FD0C (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE379167F)
00007FFCE379167F (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37A76A6)
00007FFCE37A76A6 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37ACB68)
00007FFCE37ACB68 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37AA81E)
00007FFCE37AA81E (d3d9): (filename not available): Direct3DCreate9Ex
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\d3d_disp.cpp (839): d3d_create_device
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\d3d_disp.cpp (1506): d3d_display_thread_proc
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\threads.c (95): detached_thread_func_trampoline
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\wxthread.c (38): thread_proc_trampoline
d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp (115): thread_start<unsigned int (__cdecl*)(void * __ptr64)>
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD17E62774)
00007FFD17E62774 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A150D61)
00007FFD1A150D61 (ntdll): (filename not available): RtlUserThreadStart
2.541 Error Util.cpp:77: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
When starting the game I see a white screen instead. Please let me know if you need more troubleshooting info. Thank you!
Log below:
0.001 2017-06-15 20:56:49; Factorio 0.14.23 (build 25374, win64, alpha)
0.002 Operating system: Windows 10 (build 15063)
0.002 Program arguments: "K:\Factorio\bin\x64\factorio.exe"
0.002 Read data path: K:/Factorio/data
0.002 Write data path: C:/Users/HAL9000/AppData/Roaming/Factorio
0.002 Binaries path: K:/Factorio/bin
0.018 System info: [CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 8 cores, RAM: 16268MB]
0.018 Display options: [FullScreen: 1] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
0.019 Available display adapters: 1
0.019 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 Ti {0x05, [0,0], 2560x1440, 32bit, 59Hz}
0.020 Create display on adapter 0. Size 1280x720 at position [630, 342].
0.161 Error CrashHandler.cpp:139: Exception Code: c0000005, Address: 0x00007ffce378fd0c
ModuleBase: 0x00007ff6eb430000, ImageSize: 01263000, RelativeAddress: f835fd0c
0.161 Error CrashHandler.cpp:149: Exception Context:
rax=0000000000000000, rbx=000000cd7e8fed10, rcx=00000208e9750d20,
rdx=00007ff6ec576fa0, rsi=0000000000000001, rdi=00000208e9749060,
rip=00007ffce378fd0c, rsp=000000cd7e8fec68, rbp=000000cd7e8ff000,
r8=0000000000000000, r9=0000000000000000, r10=00000208e9751b3c,
r11=0000000000000246, r12=0000000000000001, r13=00007ff6ec576fa0,
r14=0000000000000000, r15=0000000000000000
0.161 Crashed in C:\WINDOWS\system32\d3d9.dll (0x00007ffce3780000 - 0x00007ffce3909000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-7kf1k5\libraries\stackwalker\stackwalker.cpp (906): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-7kf1k5\src\util\logger.cpp (337): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\logger.cpp (391): Logger::logStacktrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\crashhandler.cpp (105): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\crashhandler.cpp (175): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD17206913)
00007FFD17206913 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18DA9D)
00007FFD1A18DA9D (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A176476)
00007FFD1A176476 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18A08D)
00007FFD1A18A08D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A0F9C58)
00007FFD1A0F9C58 (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18910E)
00007FFD1A18910E (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE378FD0C)
00007FFCE378FD0C (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE379167F)
00007FFCE379167F (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37A76A6)
00007FFCE37A76A6 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37ACB68)
00007FFCE37ACB68 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37AA81E)
00007FFCE37AA81E (d3d9): (filename not available): Direct3DCreate9Ex
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\d3d_disp.cpp (839): d3d_create_device
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\d3d_disp.cpp (1506): d3d_display_thread_proc
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\threads.c (95): detached_thread_func_trampoline
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\wxthread.c (38): thread_proc_trampoline
d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp (115): thread_start<unsigned int (__cdecl*)(void * __ptr64)>
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD17E62774)
00007FFD17E62774 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A150D61)
00007FFD1A150D61 (ntdll): (filename not available): RtlUserThreadStart
2.541 Error Util.cpp:77: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.