Game not launching - white screen

[Marcellus84]

Hello,
When starting the game I see a white screen instead. Please let me know if you need more troubleshooting info. Thank you!

Log below:


0.001 2017-06-15 20:56:49; Factorio 0.14.23 (build 25374, win64, alpha)
0.002 Operating system: Windows 10 (build 15063)
0.002 Program arguments: "K:\Factorio\bin\x64\factorio.exe"
0.002 Read data path: K:/Factorio/data
0.002 Write data path: C:/Users/HAL9000/AppData/Roaming/Factorio
0.002 Binaries path: K:/Factorio/bin
0.018 System info: [CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 8 cores, RAM: 16268MB]
0.018 Display options: [FullScreen: 1] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
0.019 Available display adapters: 1
0.019 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 Ti {0x05, [0,0], 2560x1440, 32bit, 59Hz}
0.020 Create display on adapter 0. Size 1280x720 at position [630, 342].
0.161 Error CrashHandler.cpp:139: Exception Code: c0000005, Address: 0x00007ffce378fd0c
ModuleBase: 0x00007ff6eb430000, ImageSize: 01263000, RelativeAddress: f835fd0c
0.161 Error CrashHandler.cpp:149: Exception Context:
rax=0000000000000000, rbx=000000cd7e8fed10, rcx=00000208e9750d20,
rdx=00007ff6ec576fa0, rsi=0000000000000001, rdi=00000208e9749060,
rip=00007ffce378fd0c, rsp=000000cd7e8fec68, rbp=000000cd7e8ff000,
r8=0000000000000000, r9=0000000000000000, r10=00000208e9751b3c,
r11=0000000000000246, r12=0000000000000001, r13=00007ff6ec576fa0,
r14=0000000000000000, r15=0000000000000000
0.161 Crashed in C:\WINDOWS\system32\d3d9.dll (0x00007ffce3780000 - 0x00007ffce3909000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-7kf1k5\libraries\stackwalker\stackwalker.cpp (906): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-7kf1k5\src\util\logger.cpp (337): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\logger.cpp (391): Logger::logStacktrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\crashhandler.cpp (105): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-7kf1k5\src\util\crashhandler.cpp (175): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD17206913)
00007FFD17206913 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18DA9D)
00007FFD1A18DA9D (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A176476)
00007FFD1A176476 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18A08D)
00007FFD1A18A08D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A0F9C58)
00007FFD1A0F9C58 (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A18910E)
00007FFD1A18910E (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE378FD0C)
00007FFCE378FD0C (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE379167F)
00007FFCE379167F (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37A76A6)
00007FFCE37A76A6 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37ACB68)
00007FFCE37ACB68 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCE37AA81E)
00007FFCE37AA81E (d3d9): (filename not available): Direct3DCreate9Ex
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\d3d_disp.cpp (839): d3d_create_device
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\d3d_disp.cpp (1506): d3d_display_thread_proc
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\threads.c (95): detached_thread_func_trampoline
c:\cygwin64\tmp\factorio-7kf1k5\libraries\allegro\src\win\wxthread.c (38): thread_proc_trampoline
d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp (115): thread_start<unsigned int (__cdecl*)(void * __ptr64)>
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD17E62774)
00007FFD17E62774 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1A150D61)
00007FFD1A150D61 (ntdll): (filename not available): RtlUserThreadStart
2.541 Error Util.cpp:77: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.

[Llama]

I also have this issue - white screen after running the Factorio exe following by a ding (warning message) that it has crashed. This was with a fresh install of 0.15.23 Windows Zip version which works fine on my Windows 7 main PC but not this W10 one. I also tried running my old 0.15.19 zip version of Factorio that did work a couple of weeks ago, but now it does not. White screen and crash when attempting to launch. Windows 10 has done an update between a couple of weeks ago when it worked, and now when it does not work. I have tried restarting the PC, redownloading the Factorio zip from yourselves and extracting it to a new folder, still fails to launch.



0.001 2017-06-27 19:06:45; Factorio 0.15.23 (build 30400, win64, alpha)
0.001 Operating system: Windows 10 (build 15063)
0.001 Program arguments: "G:\Factorio\Factorio_0.15.23\bin\x64\factorio.exe"
0.001 Read data path: G:/Factorio/Factorio_0.15.23/data
0.002 Write data path: G:/Factorio/Factorio_0.15.23
0.002 Binaries path: G:/Factorio/Factorio_0.15.23/bin
0.010 System info: [CPU: AMD FX(tm)-4100 Quad-Core Processor , 4 cores, RAM: 4093MB]
0.011 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
0.013 Available display adapters: 1
0.013 [0]: \\.\DISPLAY1 - AMD Radeon HD 7800 Series {0x05, [0,0], 1280x1024, 32bit, 60Hz}
0.014 Create display on adapter 0. Size 1280x720 at position [0, 134].
0.251 Error CrashHandler.cpp:141: Exception Code: c0000005, Address: 0x00007ffbde3afd0c
ModuleBase: 0x00007ff711450000, ImageSize: 0120a000, RelativeAddress: ccf5fd0c
0.251 Error CrashHandler.cpp:151: Exception Context:
rax=0000000000000000, rbx=000000ee07fff330, rcx=00000243c7c0ed40,
rdx=00007ff71253dac0, rsi=0000000000000001, rdi=00000243c4c465c0,
rip=00007ffbde3afd0c, rsp=000000ee07fff288, rbp=000000ee07fff620,
r8=0000000000000000, r9=0000000000000000, r10=00000243c7c0fb5c,
r11=0000000000000246, r12=0000000000000001, r13=00007ff71253dac0,
r14=0000000000000000, r15=0000000000000000
0.251 Crashed in C:\WINDOWS\system32\d3d9.dll (0x00007ffbde3a0000 - 0x00007ffbde529000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-wsotym\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-wsotym\src\util\logger.cpp (364): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-wsotym\src\util\logger.cpp (421): Logger::logStacktrace
c:\cygwin64\tmp\factorio-wsotym\src\util\crashhandler.cpp (105): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-wsotym\src\util\crashhandler.cpp (177): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC05CD6913)
00007FFC05CD6913 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC0941DA9D)
00007FFC0941DA9D (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC09406476)
00007FFC09406476 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC0941A08D)
00007FFC0941A08D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC09389C58)
00007FFC09389C58 (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC0941910E)
00007FFC0941910E (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDE3AFD0C)
00007FFBDE3AFD0C (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDE3B167F)
00007FFBDE3B167F (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDE3C76A6)
00007FFBDE3C76A6 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDE3CCB68)
00007FFBDE3CCB68 (d3d9): (filename not available): Direct3DCreate9Ex
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDE3CA81E)
00007FFBDE3CA81E (d3d9): (filename not available): Direct3DCreate9Ex
c:\cygwin64\tmp\factorio-wsotym\libraries\allegro\src\win\d3d_disp.cpp (842): d3d_create_device
c:\cygwin64\tmp\factorio-wsotym\libraries\allegro\src\win\d3d_disp.cpp (1509): d3d_display_thread_proc
c:\cygwin64\tmp\factorio-wsotym\libraries\allegro\src\threads.c (95): detached_thread_func_trampoline
c:\cygwin64\tmp\factorio-wsotym\libraries\allegro\src\win\wxthread.c (38): thread_proc_trampoline
d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp (115): thread_start<unsigned int (__cdecl*)(void * __ptr64)>
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC087A2774)
00007FFC087A2774 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC093E0D61)
00007FFC093E0D61 (ntdll): (filename not available): RtlUserThreadStart
5.239 Error Util.cpp:80: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.

[Llama]

Cause found:

RivaTuner Statistics Server 6.4.1

RivaTuner is a piece of software I use as a frame limiter to get smooth frame sync, and it is also used by MSI Afterburner to have a small OSD for fps and temperatures etc.

When RivaTuner is set to "None" for Application Detection Level for the factorio.exe the game will load properly. With RivaTuner enabled, Factorio crashed with a white screen on launch.

This used to work, and I do not think it has updated recently. My main PC also uses this software, and it continues to work fine on that PC so it's probably a Windows 10 update being picky about third-party software relating to DX.

[posila]

RivaTuner Statistics Server 6.4.1 crashes Direct3D9 on Windows 10 Creators Update. RTSS 7.0.0 fixes this issue.