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Can't log in to factorio?

Posted: Sat Nov 05, 2016 4:57 pm
by crazykid33
I forgot my password for my factorio account so I can not install mods or play multiplayer. Am I just basically screwed now? There does not seem to be a forgot password button or anything.

Re: Can't log in to factorio?

Posted: Sat Nov 05, 2016 5:05 pm
by daniel34
crazykid33 wrote:There does not seem to be a forgot password button or anything.
The login page on the website has a forgot password button:
factorio-login.png
factorio-login.png (7.11 KiB) Viewed 4469 times
If it doesn't display/work for you for some reason, here's a direct link: https://www.factorio.com/request-password-reset

Re: Can't log in to factorio?

Posted: Sat Nov 05, 2016 5:06 pm
by crazykid33
daniel34 wrote:
crazykid33 wrote:There does not seem to be a forgot password button or anything.
The login page on the website has a forgot password button:
factorio-login.png
If it doesn't display/work for you for some reason, here's a direct link: https://www.factorio.com/request-password-reset
I tried resetting it but for some reason factorio keeps giving me the incorrect login error.

Re: Can't log in to factorio?

Posted: Sat Nov 05, 2016 5:17 pm
by crazykid33
Now for some reason my gmail wont match with my account. Yet I signed up with the email back in April.

Re: Can't log in to factorio?

Posted: Sat Nov 05, 2016 6:56 pm
by daniel34
crazykid33 wrote:Now for some reason my gmail wont match with my account. Yet I signed up with the email back in April.
Are you sure you're trying the correct email address? If you have a second address try that one, it can't hurt. (Gmail should still have the email from when you signed up archived.)

If that doesn't help then write to support@factorio.com and include all the relevant data you remember (email, username, SteamID if connected to Steam account,...)