Factorio Forums

Posted: **Fri Jun 05, 2015 6:53 pm**

Hello,

I downloaded and completed the demo on max settings without problem. I enjoyed the game so bought the full version.

The game loads fine but when I get to the main menu I get the spinning pinwheel of death (MAC) and cannot proceed.

On one occasion I was able to start a new game but this was after setting the graphics to the absolute minimum using the trick of altering the config.ini. Problem is, at that level of detail the game is unplayable, and certainly isn't what I hoped for when purchasing.

My recent game log is here:

Code: Select all

0.001 2015-06-05 19:05:06; Factorio 0.11.22 (Build 14011, mac)
   0.002 Operating system: Mac OS X 10.10.3
   0.002 Read data path: /Applications/factorio.app/Contents/data
   0.002 Write data path: /Users/chris/Library/Application Support/factorio
   0.002 Binaries path: /
   0.807 Graphics options: [FullScreen: true] [VSync: true] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: low] [Video memory usage: low]
   0.974 Loading mod core 0.0.0 (data.lua)
   1.056 Loading mod base 0.11.22 (data.lua)
   2.295 Loading mod base 0.11.22 (data-updates.lua)
   3.539 Initial atlas bitmap size is 8192
   3.539 Created atlas bitmap 8192x94
  50.943 Info Updater.cpp:717: Downloading https://www.factorio.com/updater/get-available-versions?username=csc2290&token=<private>&apiVersion=2
  51.674 0 packages available to download (experimental updates disabled).
  51.806 Factorio initialised
Factorio crashed. Generating symbolized stacktrace, please wait ...
#2  0x1003677b7 in CrashHandler::SignalHandler(int) (in factorio) + 39
#3  0x7fff90d95f1a in 0x7fff90d95f1a
#4  0x3 in 0x00000003 (in factorio)
#5  0x7fff89d91286 in 0x7fff89d91286
#6  0x7fff89dff27f in 0x7fff89dff27f
#7  0x7fff89db902a in 0x7fff89db902a
#8  0x7fff89db8b19 in 0x7fff89db8b19
#9  0x7fff89db8782 in 0x7fff89db8782
#10 0x7fff8c447953 in 0x7fff8c447953
#11 0x7fff9297d2e4 in 0x7fff9297d2e4
#12 0x7fff9297cf73 in 0x7fff9297cf73
#13 0x7fff929f053d in 0x7fff929f053d
#14 0x7fff92938608 in 0x7fff92938608
#15 0x7fff92937bd8 in 0x7fff92937bd8
#16 0x7fff8bd1e56f in 0x7fff8bd1e56f
#17 0x7fff8bd1e2ea in 0x7fff8bd1e2ea
#18 0x7fff8bd1e12b in 0x7fff8bd1e12b
#19 0x7fff89db59bb in 0x7fff89db59bb
#20 0x7fff89db4f68 in 0x7fff89db4f68
#21 0x7fff89daabf3 in 0x7fff89daabf3
#22 0x1006c00cb in _al_osx_run_main (in factorio) + 1675
#23 0x1007e9990 in main (in factorio) + 16
#24 0x100001774 in start (in factorio) + 52
#25 0x1 in 0x00000001 (in factorio)
 117.014 Error Util.cpp:43: Unexpected error occurred. You can help us to solve the problem by posting the contents of the log file on the Factorio forums.

Any suggestions? Thanks

Posted: **Fri Jun 05, 2015 6:59 pm**

Computer specs:

MacBook Air
Processor: 2.13 Ghz Intel Core 2 Duoe
Memory: 4GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 320M 256 MB

Posted: **Fri Jun 05, 2015 7:07 pm**

csc2290 wrote:Graphics: NVIDIA GeForce 320M 256 MB

This will be insufficient to reliably run the game I'm afraid.

Posted: **Fri Jun 05, 2015 7:31 pm**

Ah, that is a great shame.

I know it limits me on the high end games but as the demo was error free I figured it would be fine.

I'm going to assume there's no possibility of a refund? I did attempt to find minimum requirements but couldn't :/

Posted: **Fri Jun 05, 2015 7:44 pm**

csc2290 wrote:Ah, that is a great shame.

I know it limits me on the high end games but as the demo was error free I figured it would be fine.

I'm going to assume there's no possibility of a refund? I did attempt to find minimum requirements but couldn't :/

The great shame will be if you wouldn't be able to play this game. Can't you change options in the computer BIOS to allocate more memory to the graphics card or add more memory to it ? ( if you say no, I will tell you that's one of the reasons I hate MAC computers

)

Posted: **Fri Jun 05, 2015 8:44 pm**

The short answer is I don't know actually. It is a shame, it's exam season and this seemed like a perfect side-project to get involved in!

Posted: **Tue Jun 09, 2015 10:38 am**

Try some of the low graphics options described here: https://forums.factorio.com/forum/vie ... f=7&t=9300 . If you still want to refund the money, you can write to support@factorio.com.

Posted: **Wed Jun 10, 2015 7:26 pm**

csc2290 wrote: The game loads fine but when I get to the main menu I get the spinning pinwheel of death (MAC) and cannot proceed.
...
Any suggestions? Thanks

Sounds like this: https://forums.factorio.com/forum/vie ... f=7&t=8446

I still have this error after updates. When it runs once it works.

Factorio Forums

Spinning PinWheel of Death

Spinning PinWheel of Death

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