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Error on Launch

Posted: Thu Aug 29, 2024 1:19 am
by Informer
Hoping to get some help here,

When installing on a brand new computer and attempting to launch game I get an error message and the game crashes.

Code: Select all

0.000 2024-08-28 21:14:06; Factorio 1.1.110 (build 62357, win64, steam)
   0.000 Operating system: Windows 11 (build 22631) 
   0.000 Initializing Steam API.
   0.001 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.001 Config path: C:/Users/rinal/AppData/Roaming/Factorio/config/config.ini
   0.001 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/rinal/AppData/Roaming/Factorio [292044/460374MB]
   0.001 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.010 System info: [CPU: AMD Ryzen 7 7735HS with Radeon Graphics, 16 cores, RAM: 9125/15611 MB, page: 10688/18555 MB, virtual: 4342/134217727 MB, extended virtual: 0 MB]
   0.030 Memory info:
   0.030  [0]: Samsung M425R1GB4PB0-CWMOD 8192 MB 4800 MHz 1.1 v
   0.030  [1]: Samsung M425R1GB4PB0-CWMOD 8192 MB 4800 MHz 1.1 v
   0.031 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.116 Video driver: windows
   0.116 Available displays: 1
   0.116  [0]: \\.\DISPLAY1 - AMD Radeon(TM) Graphics {0x80005, [0,0], 1920x1200, 32bit, 165Hz}
Factorio crashed. Generating symbolized stacktrace, please wait ...
C:\Users\build\AppData\Local\Temp\factorio-build-EnIGTZ\src\Graphics\SDLWindow.cpp (283): SDLWindow::initializeGraphicsInterface
C:\Users\build\AppData\Local\Temp\factorio-build-EnIGTZ\src\Graphics\SDLWindow.cpp (229): SDLWindow::SDLWindow
C:\Users\build\AppData\Local\Temp\factorio-build-EnIGTZ\src\GlobalContext.cpp (981): GlobalContext::loadGraphics
C:\Users\build\AppData\Local\Temp\factorio-build-EnIGTZ\src\GlobalContext.cpp (479): GlobalContext::init
C:\Users\build\AppData\Local\Temp\factorio-build-EnIGTZ\src\MainLoop.cpp (299): MainLoop::run
C:\Users\build\AppData\Local\Temp\factorio-build-EnIGTZ\src\Main.cpp (1277): wmain
D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD4A02257D)
00007FFD4A02257D (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD4AE0AF28)
00007FFD4AE0AF28 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
   6.862 Error SDLWindow.cpp:283: Failed to get SDL_DXGIGetOutputInfo. SDL_Error: 
   6.862 Error CrashHandler.cpp:641: Received 22
Logger::writeStacktrace skipped.
   6.931 Info CrashHandler.cpp:315: Executable CRC: 4271272375
   6.931 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
   6.932 C:\Windows\SYSTEM32\ntdll.dll
   6.932 C:\Windows\System32\KERNEL32.DLL
   6.932 C:\Windows\System32\KERNELBASE.dll
   6.932 C:\Windows\System32\WLDAP32.dll
   6.932 C:\Windows\System32\ucrtbase.dll
   6.932 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
   6.932 C:\Windows\SYSTEM32\DNSAPI.dll
   6.932 C:\Windows\System32\ADVAPI32.dll
   6.932 C:\Windows\System32\GDI32.dll
   6.932 C:\Windows\System32\msvcrt.dll
   6.932 C:\Windows\System32\sechost.dll
   6.932 C:\Windows\System32\win32u.dll
   6.932 C:\Windows\System32\bcrypt.dll
   6.932 C:\Windows\System32\gdi32full.dll
   6.932 C:\Windows\System32\RPCRT4.dll
   6.932 C:\Windows\System32\SHELL32.dll
   6.932 C:\Windows\System32\msvcp_win.dll
   6.932 C:\Windows\System32\USER32.dll
   6.932 C:\Windows\System32\ole32.dll
   6.932 C:\Windows\System32\combase.dll
   6.932 C:\Windows\System32\PSAPI.DLL
   6.932 C:\Windows\System32\SHLWAPI.dll
   6.932 C:\Windows\System32\IMM32.dll
   6.932 C:\Windows\SYSTEM32\WINMM.dll
   6.932 C:\Windows\System32\OLEAUT32.dll
   6.932 C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22621.3810_none_57f8d842ce19d879\gdiplus.dll
   6.932 C:\Windows\System32\SETUPAPI.dll
   6.932 C:\Windows\System32\WS2_32.dll
   6.932 C:\Windows\System32\CRYPT32.dll
   6.932 C:\Windows\SYSTEM32\IPHLPAPI.DLL
   6.932 C:\Windows\System32\WINTRUST.dll
   6.932 C:\Windows\System32\imagehlp.dll
   6.932 C:\Windows\SYSTEM32\VERSION.dll
   6.933 C:\Windows\SYSTEM32\DSOUND.dll
   6.933 C:\Windows\SYSTEM32\powrprof.dll
   6.933 C:\Windows\SYSTEM32\ResampleDmo.DLL
   6.933 C:\Windows\SYSTEM32\winmmbase.dll
   6.933 C:\Windows\SYSTEM32\msdmo.dll
   6.933 C:\Windows\System32\NSI.dll
   6.933 C:\Windows\SYSTEM32\UMPDC.dll
   6.933 C:\Windows\SYSTEM32\MSASN1.dll
   6.933 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
   6.933 C:\Windows\SYSTEM32\CFGMGR32.dll
   6.933 C:\Windows\SYSTEM32\windows.storage.dll
   6.933 C:\Windows\SYSTEM32\wintypes.dll
   6.933 C:\Windows\System32\SHCORE.dll
   6.933 C:\Windows\SYSTEM32\profapi.dll
   6.933 C:\Windows\SYSTEM32\kernel.appcore.dll
   6.933 C:\Program Files (x86)\Steam\steamclient64.dll
   6.933 C:\Windows\SYSTEM32\MSWSOCK.dll
   6.933 C:\Program Files (x86)\Steam\tier0_s64.dll
   6.933 C:\Windows\SYSTEM32\Secur32.dll
   6.934 C:\Program Files (x86)\Steam\vstdlib_s64.dll
   6.934 C:\Windows\SYSTEM32\SSPICLI.DLL
   6.934 C:\Windows\SYSTEM32\CRYPTBASE.DLL
   6.934 C:\Windows\System32\bcryptPrimitives.dll
   6.934 C:\Windows\System32\clbcatq.dll
   6.934 C:\Windows\SYSTEM32\amsi.dll
   6.934 C:\Windows\SYSTEM32\USERENV.dll
   6.934 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24070.5-0\MpOav.dll
   6.934 C:\Windows\system32\uxtheme.dll
   6.934 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3672_none_2713b9d173822955\comctl32.dll
   6.934 C:\Windows\SYSTEM32\WindowsCodecs.dll
   6.934 C:\Windows\SYSTEM32\mscms.dll
   6.934 C:\Windows\SYSTEM32\icm32.dll
   6.934 C:\Windows\SYSTEM32\hid.dll
   6.934 C:\Windows\SYSTEM32\DEVOBJ.dll
   6.934 C:\Windows\System32\dinput8.dll
   6.934 C:\Windows\SYSTEM32\inputhost.dll
   6.934 C:\Windows\SYSTEM32\CoreMessaging.dll
   6.935 C:\Windows\SYSTEM32\XInput1_4.dll
   6.935 C:\Windows\SYSTEM32\dxgi.dll
   6.935 C:\Windows\SYSTEM32\d3d11.dll
   6.935 C:\Windows\SYSTEM32\d3d9.dll
   6.935 C:\Windows\SYSTEM32\dwmapi.dll
   6.935 C:\Windows\SYSTEM32\dxcore.dll
   6.935 C:\Windows\SYSTEM32\d3dcompiler_47.dll
   6.935 C:\Windows\SYSTEM32\CRYPTSP.dll
   6.935 C:\Windows\System32\MSCTF.dll
   6.935 C:\Windows\SYSTEM32\textinputframework.dll
   6.935 C:\Windows\SYSTEM32\CoreUIComponents.dll
   6.935 C:\Windows\SYSTEM32\directxdatabasehelper.dll
   6.935 Error Util.cpp:100: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
   8.931 Error CrashHandler.cpp:266: Heap validation: success.
   8.933 Creating crash dump.
   9.184 CrashDump success

Re: Error on Launch

Posted: Thu Aug 29, 2024 1:28 am
by Loewchen
Set driver settings as 109955.

Re: Error on Launch

Posted: Thu Aug 29, 2024 1:51 am
by Informer
Got a solution from the linked thread. Thank you