Factorio Forums

Hi all,

I'm having issues loading the game now that I'm coming back to it- though loaded just fine in the past.

I can't get past 3% (base game mod).

For troubleshooting, here's the steps I've taken so far:
1. Updated Drivers (nVidia, Razer)
2. Uninstall/Reinstall Factorio
3. Uninstall/Reinstall Factorio on a different drive
4. Deleted all mods/files from %appdata%, replaced config.ini where it should be
5. Uninstall/Reinstall Steam

Any idea how to proceed?

Check windows logs and see if it contains anything about the crash. There's nothing in the log file which means the game was never notified that anything went wrong and windows killed it.

Here's what I could find in the windows log (I think I have the right one- Event Viewer)

Faulting application name: Factorio.exe, version: 1.1.87.61545, time stamp: 0x64a3e868
Faulting module name: ntdll.dll, version: 10.0.19041.3324, time stamp: 0xda4a9f63
Exception code: 0xc0000374
Fault offset: 0x00000000000ff459
Faulting process id: 0x4aa4
Faulting application start time: 0x01d9e40eae2fb374
Faulting application path: F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2dbd8e32-c20b-4151-9ebb-044ecb991c90
Faulting package full name:
Faulting package-relative application ID:

After doing some digging, it looks like it's a Razor Chroma issue (hopefully), but I'm having issues updating the config.ini as there's none to start with. Is there any way I can get a clean version of it?

If you delete it the game will create a new one.

The error code you got is "STATUS_HEAP_CORRUPTION". Wouldn't be the first time that some program tries to add functionality into a game and ends up crashing it.

If you think it's Razor Chroma, why don't you try to uninstall it and see if that fixes the issue?

After deleting, it doesn't generate a new config.ini. I assume that's because the game hasn't properly loaded in yet with settings. As for Razer, I've tried deleting Synapse, but no dice.

I can't imagine a mouse being the reason why Factorio doesn't work, but here we are haha.

Troubleshooted finally-

It is, in fact, the enable-razer-chroma-support=false.

Steps to solve were to basically get a config file that I pulled from a 0.15 branch, add in the above line item, then update.

An easier solve would be an accessible config file somewhere on the forums that we can download. In the event that this happens again, a person would have to download multiple versions of factorio to get that config.

Shouldn't that config be irrelevant when you don't have Razor Chroma installed?

Apparently not. It seems just having a razor device installed requires that perimeter which is... not great since the config doesn't generate unless you get to a certain % in the load process. Because the crash happens before the base game mod is accessed, the game can't generate the config file which is needed- to generate the config to punch in that line.