Factorio Forums

when i start the game up it freezes after roughly 30 seconds. i hear the sound in the background but the graphics are frozen. if i move around i can hear the sounds of different machinery nearby. I have to force quit the game as no menus work.
I did see a previous post that seemed to be about similar problems but there didn't appear to be any resolution. I have tried both 32 and 64 bit versions and the end result is the same.

Just tried to play again a few times and it still happens. Anyone know what the problem is or did i just waste fifteen quid?

Please post your PC spec and log generated by the game.

Yes, please post the following:

* OS version + service packs
* Full hardware specs (not just the ones listed in your signature)
* Factorio-current.log and factorio-previous.log from the game's zip folder or %appdata%\factorio if on windows installed version

just tried again and its still doing the same thing.

Operating System Microsoft Windows 10 10.0.10240.16431 (Win10 RTM)

system specs are
-----------------------------------------------------------------------

Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 10
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 11.0.10240.16431
Edge 20.10240.16384.0
DirectX DirectX 12.0
Computer Name LEE-PC
User Name Lee
Logon Domain [ TRIAL VERSION ]
Date / Time 2015-09-04 / 22:22

Motherboard:
CPU Type HexaCore Intel Core i7-5820K, 3300 MHz (33 x 100)
Motherboard Name Asus X99-S (1 PCI-E x4, 5 PCI-E x16, 1 M.2, 8 DDR4 DIMM, Audio, Gigabit LAN)
Motherboard Chipset Intel Wellsburg X99, Intel Haswell-E
System Memory [ TRIAL VERSION ]
DIMM-A1: Corsair Vengeance LPX CMK16GX4M4A2133C15 4 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1066 MHz) (15-15-15-36 @ 1066 MHz) (14-14-15-35 @ 1037 MHz) (13-13-14-32 @ 962 MHz) (12-12-13-30 @ 888 MHz) (11-11-12-27 @ 814 MHz) (10-10-11-25 @ 740 MHz) (9-9-10-22 @ 666 MHz)
DIMM-B1: Corsair Vengeance LPX CMK16GX4M4A2133C15 4 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1066 MHz) (15-15-15-36 @ 1066 MHz) (14-14-15-35 @ 1037 MHz) (13-13-14-32 @ 962 MHz) (12-12-13-30 @ 888 MHz) (11-11-12-27 @ 814 MHz) (10-10-11-25 @ 740 MHz) (9-9-10-22 @ 666 MHz)
DIMM-C1: Corsair Vengeance LPX CMK16GX4M4A2133C15 4 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1066 MHz) (15-15-15-36 @ 1066 MHz) (14-14-15-35 @ 1037 MHz) (13-13-14-32 @ 962 MHz) (12-12-13-30 @ 888 MHz) (11-11-12-27 @ 814 MHz) (10-10-11-25 @ 740 MHz) (9-9-10-22 @ 666 MHz)
DIMM-D1: Corsair Vengeance LPX CMK16GX4M4A2133C15 4 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1066 MHz) (15-15-15-36 @ 1066 MHz) (14-14-15-35 @ 1037 MHz) (13-13-14-32 @ 962 MHz) (12-12-13-30 @ 888 MHz) (11-11-12-27 @ 814 MHz) (10-10-11-25 @ 740 MHz) (9-9-10-22 @ 666 MHz)
BIOS Type AMI (07/29/2015)

Display:
Video Adapter NVIDIA GeForce GTX 980 Ti (6 GB
3D Accelerator nVIDIA GeForce GTX 980 Ti
Monitor Acer K272HL [27" LCD] (T0BEE0134205)
Monitor Acer S271HL [27" LCD] (LUWEE0098535)

Multimedia:
Audio Adapter nVIDIA HDMI/DP @ nVIDIA GM200 - High Definition Audio Controller
Audio Adapter Realtek ALC1150 @ Intel Wellsburg PCH - High Definition Audio Controller

Storage:
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
Storage Controller Asmedia 106x SATA Controller
Storage Controller Microsoft Storage Spaces Controller
Disk Drive Generic- SM/xD-Picture USB Device
Disk Drive Kingston DataTraveler 3.0 USB Device (14 GB, USB)
Disk Drive OCZ-VERTEX460 (SATA-III)
Disk Drive SAMSUNG HD103UJ (1000 GB, 7200 RPM, SATA-II)
Disk Drive Samsung SSD 850 EVO 250GB (250 GB, SATA-III)
Disk Drive WDC WD10EZEX-00BN5A0 (1000 GB, 7200 RPM, SATA-III)
Disk Drive WDC WD1600AAJS-22PSA0 (160 GB, 7200 RPM, SATA-II)
Disk Drive WDC WD40EFRX-68WT0N0 (4000 GB, 5400 RPM, SATA-III)
Disk Drive Generic- Compact Flash USB Device
Disk Drive Generic- MS/MS-Pro USB Device
Disk Drive Generic- SD/MMC USB Device
Optical Drive HL-DT-ST BD-RE BH16NS40 (16x/2x/12x BD-RE)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 3725.9 GB (3625.6 GB free)
F: (NTFS) 111.8 GB (8.3 GB free)
G: (NTFS) 926.6 GB (70.9 GB free)
H: (NTFS) 149.0 GB (22.7 GB free)
I: (NTFS) 931.5 GB (606.5 GB free)
Total Size [ TRIAL VERSION ]

Input:
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Mouse HID-compliant mouse
Game Controller Microsoft PC-joystick driver

Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 08-62-66-7C-DA-1C
Network Adapter Intel(R) Ethernet Connection (2) I218-V (192. [ TRIAL VERSION ])

Peripherals:
Printer Fax
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
USB2 Controller Intel Wellsburg PCH - USB 2.0 EHCI Host Controller 1
USB2 Controller Intel Wellsburg PCH - USB 2.0 EHCI Host Controller 2
USB3 Controller Intel Wellsburg PCH - USB 3.0 xHCI Host Controller
USB Device Apple iPhone
USB Device Apple Mobile Device USB Driver
USB Device Generic SuperSpeed USB Hub
USB Device Generic SuperSpeed USB Hub
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device HD Webcam C525
USB Device Logitech HD Webcam C525
USB Device Logitech USB Camera (HD Webcam C525)
USB Device Plantronics GameCom 780
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device Xbox 360 Controller for Windows

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 0001
DMI System Manufacturer ASUS
DMI System Product All Series
DMI System Version System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASUSTeK COMPUTER INC.
DMI Motherboard Product X99-S
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer To Be Filled By O.E.M.
DMI Chassis Version To Be Filled By O.E.M.
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case

factorio current log contents

0.002 2015-09-04 21:59:08; Factorio 0.11.22 (Build 14011, win64)
0.002 Operating system: Windows 8
0.002 Read data path: C:/Users/Lee/Downloads/Factorio_x64_0.11.22/Factorio_0.11.22/data
0.002 Write data path: C:/Users/Lee/Downloads/Factorio_x64_0.11.22/Factorio_0.11.22
0.002 Binaries path: C:/Users/Lee/Downloads/Factorio_x64_0.11.22/Factorio_0.11.22/bin
0.091 Initialised video: NVIDIA GeForce GTX 980 Ti
0.136 Graphics options: [FullScreen: false] [VSync: true] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: all]
0.187 Loading mod core 0.0.0 (data.lua)
0.201 Loading mod base 0.11.22 (data.lua)
0.421 Loading mod base 0.11.22 (data-updates.lua)
1.185 Initial atlas bitmap size is 16384
1.188 Created atlas bitmap 16384x6555
9.298 Info Updater.cpp:717: Downloading https://www.factorio.com/updater/get-av ... iVersion=2
10.101 0 packages available to download (experimental updates disabled).
10.146 Factorio initialised
16.352 Loading map C:/Users\Lee\Downloads\Factorio_x64_0.11.22\Factorio_0.11.22\saves\_autosave1.zip
16.414 Info Scenario.cpp:158: Map version 0.11.22-0
74.325 Goodbye

Factorio previous log

0.001 2015-09-04 18:08:20; Factorio 0.11.22 (Build 14011, win64)
0.001 Operating system: Windows 8
0.001 Read data path: C:/Users/Lee/Downloads/Factorio_x64_0.11.22/Factorio_0.11.22/data
0.001 Write data path: C:/Users/Lee/Downloads/Factorio_x64_0.11.22/Factorio_0.11.22
0.001 Binaries path: C:/Users/Lee/Downloads/Factorio_x64_0.11.22/Factorio_0.11.22/bin
0.064 Initialised video: NVIDIA GeForce GTX 980 Ti
0.107 Graphics options: [FullScreen: false] [VSync: true] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: all]
0.164 Loading mod core 0.0.0 (data.lua)
0.177 Loading mod base 0.11.22 (data.lua)
0.395 Loading mod base 0.11.22 (data-updates.lua)
1.135 Initial atlas bitmap size is 16384
1.138 Created atlas bitmap 16384x6555
9.902 Info Updater.cpp:717: Downloading https://www.factorio.com/updater/get-av ... iVersion=2
10.559 0 packages available to download (experimental updates disabled).
10.607 Factorio initialised
17.829 Loading map C:/Users\Lee\Downloads\Factorio_x64_0.11.22\Factorio_0.11.22\saves\_autosave1.zip
17.904 Info Scenario.cpp:158: Map version 0.11.22-0
83.781 Goodbye

I notice you're using version 0.11.22 - does this happen on version 0.12.6?

I dont know. i thought the one i had was the latest version. ill try it and see.

Nope if anything 0.12.6 is even worse. it doesn't even get past the start menu before crashing.

What if you run the game in compatibility mode for Windows 8 or Windows 7? Also can you post the logs from the 0.12 version?

I tried it in compatibility mode for all versions of windows with no change.

Factorio Current Log

0.004 2015-09-05 13:45:36; Factorio 0.12.6 (Build 16640, win64)
0.004 Operating system: Windows 10
0.004 Program arguments: "C:\Program Files\Factorio\bin\x64\Factorio.exe"
0.004 Read data path: C:/Program Files/Factorio/data
0.004 Write data path: C:/Users/Lee/AppData/Roaming/Factorio
0.004 Binaries path: C:/Program Files/Factorio/bin
0.136 Initialised Direct3D: NVIDIA GeForce GTX 980 Ti; driver: nvd3dumx.dll 10.18.13.5582
0.137 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 Ti {0x80005, [0,0], 1920x1080, 32bit, 60Hz}
0.137 [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 980 Ti {0x80001, [-1920,0], 1920x1080, 32bit, 60Hz}
0.244 Desktop composition is active.
0.244 Graphics options: [FullScreen: true] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: all] [Screen: 0]
0.334 Loading mod core 0.0.0 (data.lua)
0.342 Loading mod base 0.12.6 (data.lua)
1.753 Initial atlas bitmap size is 16384
1.758 Created atlas bitmap 16384x7667
18.318 Factorio initialised
35.182 Goodbye

Factorio Previous Log

0.001 2015-09-05 03:21:19; Factorio 0.12.6 (Build 16640, win64)
0.001 Operating system: Windows Vista Service Pack 2
0.001 Program arguments: "C:\Program Files\Factorio\bin\x64\Factorio.exe"
0.002 Read data path: C:/Program Files/Factorio/data
0.002 Write data path: C:/Users/Lee/AppData/Roaming/Factorio
0.002 Binaries path: C:/Program Files/Factorio/bin
0.152 Initialised Direct3D: NVIDIA GeForce GTX 980 Ti; driver: nvd3dumx.dll 10.18.13.5582
0.152 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 Ti {0x80005, [0,0], 1920x1080, 32bit, 60Hz}
0.152 [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 980 Ti {0x80001, [-1920,0], 1920x1080, 32bit, 60Hz}
0.229 Desktop composition is active.
0.229 Graphics options: [FullScreen: true] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: all] [Screen: 0]
0.291 Loading mod core 0.0.0 (data.lua)
0.300 Loading mod base 0.12.6 (data.lua)
4.165 Initial atlas bitmap size is 16384
4.168 Created atlas bitmap 16384x7667
13.150 Factorio initialised
45.120 Goodbye

NB Although i have two monitors connected i am only playing factorio on the number one or main monitor

Has there been any developments on this problem? Ive been compensating by watching videos of gameplay on youtube and its just frustrating me even more lol

Nothing about your setup is out of the ordinary and I haven't been able to reproduce the issue on my computer. Have you tried a different user account on your computer? The only things I can think of left to test are the extremes: re-installing the OS or trying different pieces of hardware.

There's nothing in the logs indicating anything has gone wrong and so far you're the first person I've seen report this particular issue. It may be graphic card issues - have you tried running a graphic card stress test?

Try to enable V-sync and restart the game.

I ran heaven benchmark for a couple of hours yesterday with zero problems. been playing MGSV and Mad Max today and again have had zero issues with either. I'll try it again and make sure that V-sync is off and see if that makes any difference.

LeeWalker101172 wrote:I ran heaven benchmark for a couple of hours yesterday with zero problems. been playing MGSV and Mad Max today and again have had zero issues with either. I'll try it again and make sure that V-sync is off and see if that makes any difference.

Actually, he asked you to turn the v-sync on (you have it currently off).

What exactly is happening? I mean, what do you mean by crashing? Do you have some message? Does the screen just go black? From the log, it seems like the game was closed properly.
Did you try to turn off the full screen mode, and just try to play it maximised?
You could also try to disconnect one of the monitors (I also have 2 monitors and it works fine for me, but I'm just trying do blind shot the problem)
The computer seems to be powerful enough by a big margin (6Gb video ram, 16GB ram), and nvidia cards are the most tested.

Ok i tried it again today and the same problem. what actually happens is I run the game (tried plain running it, running as administrator and all the compatibility modes) it gets to the main menu and after three or four seconds it freezes. i can hear the buttons clicking if i click them and if i hit esc a couple of times and then click exit it exits, but graphically it is frozen.
An interesting thing though; i was setting up my Xsplit broadcast on twitch and the guys watching the stream saw it playing fine. In my stream preview i could see the game working but on my PC screen at home i was stuck on the main menu.

I'm glad that Nvidia cards are highly tested. i have the 980ti hybrid and it blitzes every other game i have on ultra and barely gets over 37 degrees at 60FPS.

Thanks for the info. This is very interesting. I take it the game visually freezes even when Xsplit is not running, is that correct? Either way we can try to test the game with Xsplit on Win10.

You could try to switch the game to OpenGL and see if that helps. Find Factorio's config.ini and in graphics section change force-opengl from false to true (this option is available since 0.12.7).

I'll give that a try next time.
An update, today i streamed the game on twitch for seven hours without a hitch.
I know that sounds like it should start a rap or poem or something but i got no skills in that area.
dont know why it decided to work, i didnt change anything at all.

LeeWalker101172 wrote:I'll give that a try next time.
An update, today i streamed the game on twitch for seven hours without a hitch.
I know that sounds like it should start a rap or poem or something but i got no skills in that area.
dont know why it decided to work, i didnt change anything at all.

In that case, I'm moving it to 1/0 magic.
When it doesn't work again in the future, try the opengl option and let us know.