Game crash when starting
Posted: Sun Jun 16, 2019 11:20 am
by pedupereira
log file
0.002 2019-06-16 12:08:43; Factorio 0.17.49 (build 45696, win64, steam)
0.002 Operating system: Windows 8.1
0.006 Program arguments: "F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.006 Read data path: F:/SteamLibrary/steamapps/common/Factorio/data
0.006 Write data path: C:/Users/ASUS-PC/AppData/Roaming/Factorio [93644/286159MB]
0.006 Binaries path: F:/SteamLibrary/steamapps/common/Factorio/bin
0.047 System info: [CPU: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 8 cores, RAM: 3440/8075 MB, page: 4423/10379 MB, virtual: 187/134217727 MB, extended virtual: 0 MB]
0.047 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: 000] [Lang: pt-PT]
0.070 Available displays: 1
0.070 [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4600 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
0.164 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
0.467 Initialised Direct3D[0]: NVIDIA GeForce GTX 850M; id: 10de-1391; driver: nvd3dumx.dll 26.21.14.3064
0.467 D3D Feature Level: 11.0, DXGI 1.2+, SwapChain: 3,flip-sequential,-,-,-,none
0.467 Tiled resources: Tier 1
0.467 BGR 565 Supported: Yes
0.467 MaximumFrameLatency: 3, GPUThreadPriority: 0
0.616 Desktop composition is active.
0.616 Graphics settings preset: high
0.616 Dedicated video memory size 1977 MB
0.616 Graphics options: [Graphics quality: high] [Video memory usage: all] [Light scale: 100%] [DXT: high-quality]
0.616 [Max load threads: 32] [Max texture size: 0] [Tex.Stream.: 0] [Rotation quality: low] [Color: 32bit]
0.648 DSound: Starting _dsound_update thread
0.649 DSound: Enter _dsound_update; tid=8664
0.985 Error CrashHandler.cpp:441: Exception Code: c0000005, Address: 0x00007ff8ea92bf8d
ModuleBase: 0x00007ff73e5a0000, ImageSize: 016bc000, RelativeAddress: ac38bf8d
0.985 Error CrashHandler.cpp:447: Access Violation: Read at address 0000007690530544
0.985 Error CrashHandler.cpp:461: Exception Context:
rax=0000001800008644, rbx=0000000000000000, rcx=0000005e90527f00,
rdx=0000005e9069fd60, rsi=0000005e8de91550, rdi=0000005e9054fa00,
rip=00007ff8ea92bf8d, rsp=0000005e916dfa80, rbp=0000005e916dfbe0,
r8=0000005e9069e660, r9=0000000000014001, r10=0000005e9054a001,
r11=0000000000000001, r12=0000005e9069e660, r13=0000005e9069fd60,
r14=0000005e916dfb90, r15=0000005e9069e660
0.985 Crashed in C:\Windows\SYSTEM32\nvwgf2umx.dll (0x00007ff8e9de0000 - 0x00007ff8ec2cd000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-kilrvo\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\logger.cpp (383): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\logger.cpp (534): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\crashhandler.cpp (176): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\crashhandler.cpp (490): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF92FE91992)
00007FF92FE91992 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328DF1B3)
00007FF9328DF1B3 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328C1E26)
00007FF9328C1E26 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328D349D)
00007FF9328D349D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328948D7)
00007FF9328948D7 (ntdll): (filename not available): RtlRaiseException
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328D262A)
00007FF9328D262A (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA92BF8D)
00007FF8EA92BF8D (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EAA800B0)
00007FF8EAA800B0 (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA0C50FF)
00007FF8EA0C50FF (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA15433D)
00007FF8EA15433D (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA1541E9)
00007FF8EA1541E9 (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA14B6DD)
00007FF8EA14B6DD (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA985C9A)
00007FF8EA985C9A (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EAFDE06C)
00007FF8EAFDE06C (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9304713F2)
00007FF9304713F2 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328554F4)
00007FF9328554F4 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
5.199 Include minidump in crash report.
5.200 F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe
5.200 C:\Windows\SYSTEM32\ntdll.dll
5.200 C:\Windows\system32\KERNEL32.DLL
5.200 C:\Windows\system32\KERNELBASE.dll
5.200 F:\SteamLibrary\steamapps\common\Factorio\bin\x64\steam_api64.dll
5.200 C:\Windows\system32\WLDAP32.dll
5.200 C:\Windows\system32\GDI32.dll
5.200 C:\Windows\system32\ole32.dll
5.200 C:\Windows\SYSTEM32\WINMM.dll
5.200 C:\Windows\system32\PSAPI.DLL
5.200 C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.19376_none_93312a39474ab031\gdiplus.dll
5.200 C:\Windows\system32\SHELL32.dll
5.200 C:\Windows\system32\SHLWAPI.dll
5.200 C:\Windows\system32\USER32.dll
5.200 C:\Windows\system32\IMM32.dll
5.200 C:\Windows\system32\ADVAPI32.dll
5.200 C:\Windows\SYSTEM32\IPHLPAPI.DLL
5.200 C:\Windows\system32\WS2_32.dll
5.200 C:\Windows\system32\CRYPT32.dll
5.200 C:\Windows\SYSTEM32\DSOUND.dll
5.200 C:\Windows\SYSTEM32\VERSION.dll
5.200 C:\Windows\system32\WINTRUST.dll
5.200 C:\Windows\system32\imagehlp.dll
5.200 C:\Windows\system32\msvcrt.dll
5.200 C:\Windows\SYSTEM32\combase.dll
5.200 C:\Windows\system32\RPCRT4.dll
5.200 C:\Windows\SYSTEM32\sechost.dll
5.200 C:\Windows\SYSTEM32\WINMMBASE.dll
5.201 C:\Windows\system32\MSCTF.dll
5.201 C:\Windows\system32\NSI.dll
5.201 C:\Windows\SYSTEM32\WINNSI.DLL
5.201 C:\Windows\system32\MSASN1.dll
5.201 C:\Windows\SYSTEM32\POWRPROF.dll
5.201 C:\Windows\system32\SspiCli.dll
5.201 C:\Windows\SYSTEM32\cfgmgr32.dll
5.201 C:\Windows\SYSTEM32\DEVOBJ.dll
5.201 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
5.201 C:\Windows\SYSTEM32\SHCORE.dll
5.201 C:\Windows\SYSTEM32\profapi.dll
5.201 C:\Program Files (x86)\Steam\steamclient64.dll
5.201 C:\Windows\system32\OLEAUT32.dll
5.201 C:\Windows\system32\SETUPAPI.dll
5.201 C:\Program Files (x86)\Steam\tier0_s64.dll
5.201 C:\Program Files (x86)\Steam\vstdlib_s64.dll
5.201 C:\Windows\SYSTEM32\MSWSOCK.dll
5.201 C:\Windows\SYSTEM32\Secur32.dll
5.202 C:\Windows\SYSTEM32\CRYPTBASE.DLL
5.202 C:\Windows\SYSTEM32\bcryptPrimitives.dll
5.202 C:\Windows\system32\uxtheme.dll
5.202 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.19371_none_6246a93becb7b63e\comctl32.dll
5.202 C:\Windows\SYSTEM32\WindowsCodecs.dll
5.202 C:\Windows\SYSTEM32\dxgi.dll
5.202 C:\Windows\SYSTEM32\d3d11.dll
5.202 C:\Windows\SYSTEM32\d3d9.dll
5.202 C:\Windows\SYSTEM32\dwmapi.dll
5.202 C:\Windows\SYSTEM32\d3dcompiler_47.dll
5.202 C:\Windows\SYSTEM32\CRYPTSP.dll
5.202 C:\Windows\SYSTEM32\kernel.appcore.dll
5.202 C:\Windows\SYSTEM32\clbcatq.dll
5.203 C:\Windows\system32\explorerframe.dll
5.203 C:\Windows\system32\DUser.dll
5.203 C:\Windows\system32\DUI70.dll
5.203 C:\Windows\SYSTEM32\nvwgf2umx.dll
5.203 C:\Windows\SYSTEM32\bcrypt.dll
5.203 C:\Windows\system32\rsaenh.dll
5.203 C:\Windows\SYSTEM32\ncrypt.dll
5.203 C:\Windows\SYSTEM32\NTASN1.dll
5.203 C:\Windows\system32\nvspcap64.dll
5.203 C:\Windows\SYSTEM32\ntmarta.dll
5.203 C:\Windows\SYSTEM32\dcomp.dll
5.203 C:\Windows\System32\MMDevApi.dll
5.203 C:\Windows\SYSTEM32\AUDIOSES.DLL
5.204 C:\Windows\SYSTEM32\avrt.dll
5.204 Error Util.cpp:97: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
10.330 Error CrashHandler.cpp:229: Heap validation: success.
10.333 Creating crash dump.
10.569 CrashDump success
0.002 Operating system: Windows 8.1
0.006 Program arguments: "F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.006 Read data path: F:/SteamLibrary/steamapps/common/Factorio/data
0.006 Write data path: C:/Users/ASUS-PC/AppData/Roaming/Factorio [93644/286159MB]
0.006 Binaries path: F:/SteamLibrary/steamapps/common/Factorio/bin
0.047 System info: [CPU: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 8 cores, RAM: 3440/8075 MB, page: 4423/10379 MB, virtual: 187/134217727 MB, extended virtual: 0 MB]
0.047 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: 000] [Lang: pt-PT]
0.070 Available displays: 1
0.070 [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4600 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
0.164 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
0.467 Initialised Direct3D[0]: NVIDIA GeForce GTX 850M; id: 10de-1391; driver: nvd3dumx.dll 26.21.14.3064
0.467 D3D Feature Level: 11.0, DXGI 1.2+, SwapChain: 3,flip-sequential,-,-,-,none
0.467 Tiled resources: Tier 1
0.467 BGR 565 Supported: Yes
0.467 MaximumFrameLatency: 3, GPUThreadPriority: 0
0.616 Desktop composition is active.
0.616 Graphics settings preset: high
0.616 Dedicated video memory size 1977 MB
0.616 Graphics options: [Graphics quality: high] [Video memory usage: all] [Light scale: 100%] [DXT: high-quality]
0.616 [Max load threads: 32] [Max texture size: 0] [Tex.Stream.: 0] [Rotation quality: low] [Color: 32bit]
0.648 DSound: Starting _dsound_update thread
0.649 DSound: Enter _dsound_update; tid=8664
0.985 Error CrashHandler.cpp:441: Exception Code: c0000005, Address: 0x00007ff8ea92bf8d
ModuleBase: 0x00007ff73e5a0000, ImageSize: 016bc000, RelativeAddress: ac38bf8d
0.985 Error CrashHandler.cpp:447: Access Violation: Read at address 0000007690530544
0.985 Error CrashHandler.cpp:461: Exception Context:
rax=0000001800008644, rbx=0000000000000000, rcx=0000005e90527f00,
rdx=0000005e9069fd60, rsi=0000005e8de91550, rdi=0000005e9054fa00,
rip=00007ff8ea92bf8d, rsp=0000005e916dfa80, rbp=0000005e916dfbe0,
r8=0000005e9069e660, r9=0000000000014001, r10=0000005e9054a001,
r11=0000000000000001, r12=0000005e9069e660, r13=0000005e9069fd60,
r14=0000005e916dfb90, r15=0000005e9069e660
0.985 Crashed in C:\Windows\SYSTEM32\nvwgf2umx.dll (0x00007ff8e9de0000 - 0x00007ff8ec2cd000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-kilrvo\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\logger.cpp (383): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\logger.cpp (534): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\crashhandler.cpp (176): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-kilrvo\src\util\crashhandler.cpp (490): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF92FE91992)
00007FF92FE91992 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328DF1B3)
00007FF9328DF1B3 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328C1E26)
00007FF9328C1E26 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328D349D)
00007FF9328D349D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328948D7)
00007FF9328948D7 (ntdll): (filename not available): RtlRaiseException
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328D262A)
00007FF9328D262A (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA92BF8D)
00007FF8EA92BF8D (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EAA800B0)
00007FF8EAA800B0 (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA0C50FF)
00007FF8EA0C50FF (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA15433D)
00007FF8EA15433D (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA1541E9)
00007FF8EA1541E9 (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA14B6DD)
00007FF8EA14B6DD (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EA985C9A)
00007FF8EA985C9A (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8EAFDE06C)
00007FF8EAFDE06C (nvwgf2umx): (filename not available): NVAPI_Thunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9304713F2)
00007FF9304713F2 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9328554F4)
00007FF9328554F4 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
5.199 Include minidump in crash report.
5.200 F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe
5.200 C:\Windows\SYSTEM32\ntdll.dll
5.200 C:\Windows\system32\KERNEL32.DLL
5.200 C:\Windows\system32\KERNELBASE.dll
5.200 F:\SteamLibrary\steamapps\common\Factorio\bin\x64\steam_api64.dll
5.200 C:\Windows\system32\WLDAP32.dll
5.200 C:\Windows\system32\GDI32.dll
5.200 C:\Windows\system32\ole32.dll
5.200 C:\Windows\SYSTEM32\WINMM.dll
5.200 C:\Windows\system32\PSAPI.DLL
5.200 C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.19376_none_93312a39474ab031\gdiplus.dll
5.200 C:\Windows\system32\SHELL32.dll
5.200 C:\Windows\system32\SHLWAPI.dll
5.200 C:\Windows\system32\USER32.dll
5.200 C:\Windows\system32\IMM32.dll
5.200 C:\Windows\system32\ADVAPI32.dll
5.200 C:\Windows\SYSTEM32\IPHLPAPI.DLL
5.200 C:\Windows\system32\WS2_32.dll
5.200 C:\Windows\system32\CRYPT32.dll
5.200 C:\Windows\SYSTEM32\DSOUND.dll
5.200 C:\Windows\SYSTEM32\VERSION.dll
5.200 C:\Windows\system32\WINTRUST.dll
5.200 C:\Windows\system32\imagehlp.dll
5.200 C:\Windows\system32\msvcrt.dll
5.200 C:\Windows\SYSTEM32\combase.dll
5.200 C:\Windows\system32\RPCRT4.dll
5.200 C:\Windows\SYSTEM32\sechost.dll
5.200 C:\Windows\SYSTEM32\WINMMBASE.dll
5.201 C:\Windows\system32\MSCTF.dll
5.201 C:\Windows\system32\NSI.dll
5.201 C:\Windows\SYSTEM32\WINNSI.DLL
5.201 C:\Windows\system32\MSASN1.dll
5.201 C:\Windows\SYSTEM32\POWRPROF.dll
5.201 C:\Windows\system32\SspiCli.dll
5.201 C:\Windows\SYSTEM32\cfgmgr32.dll
5.201 C:\Windows\SYSTEM32\DEVOBJ.dll
5.201 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
5.201 C:\Windows\SYSTEM32\SHCORE.dll
5.201 C:\Windows\SYSTEM32\profapi.dll
5.201 C:\Program Files (x86)\Steam\steamclient64.dll
5.201 C:\Windows\system32\OLEAUT32.dll
5.201 C:\Windows\system32\SETUPAPI.dll
5.201 C:\Program Files (x86)\Steam\tier0_s64.dll
5.201 C:\Program Files (x86)\Steam\vstdlib_s64.dll
5.201 C:\Windows\SYSTEM32\MSWSOCK.dll
5.201 C:\Windows\SYSTEM32\Secur32.dll
5.202 C:\Windows\SYSTEM32\CRYPTBASE.DLL
5.202 C:\Windows\SYSTEM32\bcryptPrimitives.dll
5.202 C:\Windows\system32\uxtheme.dll
5.202 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.19371_none_6246a93becb7b63e\comctl32.dll
5.202 C:\Windows\SYSTEM32\WindowsCodecs.dll
5.202 C:\Windows\SYSTEM32\dxgi.dll
5.202 C:\Windows\SYSTEM32\d3d11.dll
5.202 C:\Windows\SYSTEM32\d3d9.dll
5.202 C:\Windows\SYSTEM32\dwmapi.dll
5.202 C:\Windows\SYSTEM32\d3dcompiler_47.dll
5.202 C:\Windows\SYSTEM32\CRYPTSP.dll
5.202 C:\Windows\SYSTEM32\kernel.appcore.dll
5.202 C:\Windows\SYSTEM32\clbcatq.dll
5.203 C:\Windows\system32\explorerframe.dll
5.203 C:\Windows\system32\DUser.dll
5.203 C:\Windows\system32\DUI70.dll
5.203 C:\Windows\SYSTEM32\nvwgf2umx.dll
5.203 C:\Windows\SYSTEM32\bcrypt.dll
5.203 C:\Windows\system32\rsaenh.dll
5.203 C:\Windows\SYSTEM32\ncrypt.dll
5.203 C:\Windows\SYSTEM32\NTASN1.dll
5.203 C:\Windows\system32\nvspcap64.dll
5.203 C:\Windows\SYSTEM32\ntmarta.dll
5.203 C:\Windows\SYSTEM32\dcomp.dll
5.203 C:\Windows\System32\MMDevApi.dll
5.203 C:\Windows\SYSTEM32\AUDIOSES.DLL
5.204 C:\Windows\SYSTEM32\avrt.dll
5.204 Error Util.cpp:97: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
10.330 Error CrashHandler.cpp:229: Heap validation: success.
10.333 Creating crash dump.
10.569 CrashDump success