Factorio Forums

Posted: **Thu Sep 28, 2017 4:18 pm**

Since today, every time I launch factorio via steam, I get a crash on startup, no splash screen, just about a second of black then the crash. I've never experienced this issue in the past. I've tried verifying game cache on steam, restarting my computer, and rolling back to 0.15.34, but it's still crashing on startup. Launching 0.15.34 via the download page on factorio.com, I have no issues. I am running no mods. Here is my crash log:

Code: Select all

0.001 2017-09-28 12:16:47; Factorio 0.15.35 (build 30897, win64, steam)
   0.001 Operating system: Windows 8.1 
   0.001 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.001 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/Patches/AppData/Roaming/Factorio
   0.001 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.007 System info: [CPU: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, 4 cores, RAM: 16343MB]
   0.008 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.008 Available display adapters: 2
   0.009  [0]: \\.\DISPLAY1 - AMD Radeon (TM) R9 390 Series {0x8080005, [0,0], 1920x1080, 32bit, 60Hz}
   0.009  [1]: \\.\DISPLAY2 - AMD Radeon (TM) R9 390 Series {0x8080001, [-1920,0], 1920x1080, 32bit, 60Hz}
   0.009 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.094 Initialised Direct3D:[0] AMD Radeon (TM) R9 390 Series; driver: aticfx64.dll 8.17.10.1460
   0.095     Video memory size (dedicated video/dedicated system/shared system/available): 8166/0/3840/4088 MB
   0.124 DSound: Starting _dsound_update thread
   0.125 DSound: Enter _dsound_update; tid=3248
   0.125 Device reset internal.
   0.126 Error CrashHandler.cpp:252: Exception Code: c0000005, Address: 0x000000017fff0004
ModuleBase: 0x00007ff6a5620000, ImageSize: 0121e000, RelativeAddress: da9d0004
   0.126 Error CrashHandler.cpp:258: Access Violation: Write at address 0000000180004D64
   0.126 Error CrashHandler.cpp:271: Exception Context:
rax=0000000cf93af988, rbx=0000000cfce495f0, rcx=0000000cfcdd9c20,
rdx=00007ff6a671fe50, rsi=00007ff6a671fe50, rdi=0000000cfcdd9c20,
rip=000000017fff0004, rsp=0000000cf93af930, rbp=0000000cf93afb10,
 r8=00007ff6a671fe50,  r9=0000000cf93af99c, r10=0000000cf93af99d,
r11=0000000cf93af910, r12=0000000cf90954bc, r13=0000000cf8f60010,
r14=0000000000000000, r15=0000000cf9095400
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-obngb4\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-obngb4\src\util\logger.cpp (381): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-obngb4\src\util\logger.cpp (438): Logger::logStacktrace
c:\cygwin64\tmp\factorio-obngb4\src\util\crashhandler.cpp (122): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-obngb4\src\util\crashhandler.cpp (297): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCA5741F42)
00007FFCA5741F42 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCA82AF133)
00007FFCA82AF133 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCA8291D86)
00007FFCA8291D86 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCA82A33FD)
00007FFCA82A33FD (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCA8264847)
00007FFCA8264847 (ntdll): (filename not available): RtlRaiseException
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFCA82A258A)
00007FFCA82A258A (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 000000017FFF0004)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 000000017FFF0004)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 000000017FFF0004)
000000017FFF0004 ((module-name not available)): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 0000000000080390)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 0000000000080390)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 0000000000080390)
0000000000080390 ((module-name not available)): (filename not available): (function-name not available)
   1.169 Error Util.cpp:80: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.

Posted: **Thu Sep 28, 2017 4:57 pm**

Hi, thanks for the report.
Intristingly, your crash is extremely similar to crash posted to technical help earlier today (before 0.15.35 was released): 53015
It was caused by RivaTuner Statistics Server/MSI Afterburner.
Did you update yesterday/today MSI Afterburner or RTSS in between of last two Factorio sessions? I am trying to figure out why would it start causing problems all of the sudden.

Posted: **Thu Sep 28, 2017 5:58 pm**

Thank you for the very fast reply. I disabled framerate monitoring in msi afterburner which turned off rivatuner, and then suddenly I can play again. That's very strange that it's affecting steam but not the standalone version. To answer your question, as far I as I know, I have automatic updates turned off with that software, and I haven't manually updated in a very long time.

Posted: **Thu Sep 28, 2017 6:17 pm**

zombieroboninja wrote:Thank you for the very fast reply. I disabled framerate monitoring in msi afterburner which turned off rivatuner, and then suddenly I can play again. That's very strange that it's affecting steam but not the standalone version. To answer your question, as far I as I know, I have automatic updates turned off with that software, and I haven't manually updated in a very long time.

Thanks for the info. It seems Steam released update for their client on September 27th (even though the post is listead as created on 7th, don't know what's up with that): http://store.steampowered.com/news/32384/

Posted: **Sat Sep 30, 2017 5:47 pm**

I have received this same error and I too have not updated msi afterburner/rivatuner in a long time
-MSI afterburner version - 4.3.0.9267
-RivaTuner version - 6.5.0.8709

Also I can launch factorio fine outside of steam.

Posted: **Sat Sep 30, 2017 7:00 pm**

try disabling the steam overlay. steam library>properties>general>uncheck enable steam overlay.

Posted: **Mon Oct 02, 2017 6:37 pm**

Thanks a lot. Updated RivaTuner to the latest beta (v7.0) and it fixed everything.

Posted: **Sun Oct 08, 2017 4:45 pm**

I have played factorio with msi/rivera for months, today got the error when starting up factorio.Thanks to u all i deleted rivera and works great.I have 1000 hours,mods.ext and glad it was a program.Thanks to u all mighty gratefully .

Posted: **Mon Oct 09, 2017 1:00 pm**

So, hopefully next version should properly detect RTSS is crashing it and write you message to disable or update RTSS.

Factorio Forums

[15.35] Crash on startup through steam client

[15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client

Re: [15.35] Crash on startup through steam client